Verdantix 2026 Smart Innovators: Utility Customer Platforms

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Gartner® Market Guide for Utility CIS 2025

Insights

INSIGHTS

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Service providers are crucial during these difficult times as these organizations are the backbone of our modern lifestyle.
When highly disruptive events happen on a global scale, they can have a significant effect on people’s routines and companies’ operations.
Utilities must empower their CSR technology and decision-making autonomy, to improve the customer journey.
Utilities are looking for a CRM system as the base of their CX strategy, and a CIS system that enables a customer experience platform.
Utility companies should evolve their business models and take the proper initiatives to achieve energy efficiency.
Utilities also can pleasantly surprise their users by presenting them with unexpected but valuable information.

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