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- Industry articles
Cloud services imply a fundamental change in the accounting model, as utilities do not have to invest in hardware or software.
- Industry articles
Smartflex, a cutting-edge holistic CIS solution designed to naturally run on-premise or in the utility’s preferred cloud, either public or private.
- Holistic CIS, Industry articles
With Smartflex, utilities rely on a powerful configuration tool to model any pioneering product and service to meet market needs.
- Industry articles
Utilities must pay special attention to a set of crucial moments related to customer-facing processes to deliver the best experience.
- Industry articles
Having a panoramic view of the utility business is crucial to identifying the key processes, parties, and technologies involved in these interactions throughout the customer journey
- Industry articles
Having a system capable of supporting the key processes and activities of the customer lifecycle is vital to deliver the best customer experience.