INSIGHTS
Be up to date with our most relevant posts and articles in a single place
- Industry articles
As technologies advance every year, utilities are expected to digitally transform their businesses to stay up to date with the market.
- Industry articles
Today, customer expectations are higher than ever, and utilities are constantly striving to improve their customer engagement. To boost their customer experience (CX) strategies and take their engagement tactics to the next level, utilities should focus on choosing the right technology provider that offers modern solutions to achieve these goals.
- Industry articles
The systems that support utilities’ operation are constantly evolving to meet emerging business requirements and challenging digital customer expectations. Smartflex, a holistic CIS solution, allows managing key processes with a CX focus, helping utilities create end-to-end journeys, adjust operational processes with autonomy, and streamline time to market of new products and services.
- Industry articles
As the market continues to evolve at a rapid pace, utilities need to ensure that their Customer Information System provides them with the capabilities they need to cope with industry changes without affecting business continuity. To support utilities’ daily operations, Smartflex provides continuous updates that deliver incremental business value without any disruptions.
- Industry articles
Service providers have a hard time finding the right software solution that addresses new requirements, emerging market trends, and customer expectations while staying functional through time. Smartflex’s future-thinking capabilities help utilities stay relevant, manage key processes, boost customer experience and maintain profitability.
- Industry articles
State-of-the-art technologies are leveraging cloud computing to transform many industries and business models. Utilities have found ways to use this technology for their benefits while adapting to new challenges.
