The answer begins with understanding utilities’ current landscape and customers’ specific needs to design strategies that increase payment options and interaction channels, enhance customer segmentation, streamline collection efforts, and reduce operational costs.
The cities of tomorrow should be environmentally responsible and should focus on optimizing resources, designing better spaces, and leveraging technology for people, businesses, and governments to offer an outstanding quality of life.
As the world changes, costumers, governments, and stakeholders require more from their service providers. They are looking for innovation, sustainability, and affordability.
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