Smartflex
Disconnected systems, disconnected operations: How Smartflex connects all utility customer operations in one modern platform
Smartflex unifies all customer data in one centralized platform, utilities can unlock smarter strategies to boost collections and drive revenue growth.
CX Reality Check: what customers expect Vs what utilities offer
today’s customers don’t just prefer digital, they demand it. Their expectations, shaped by leading consumer brands, set a high bar for utilities.
Dual Innovation Roadmap
See how utilities can deliver AI wins now while modernizing CIS in parallel. Our Dual Innovation roadmap maps both paths low risk, faster value with Open Smartflex.
Open International rebrands as Open Intelligence, pioneering a new era of technological innovation
Open Intelligence, renowned for its technological and software solutions in the utility industry, is pleased to announce its rebranding to Open Intelligence. This strategic change reflects the company’s commitment to continue leading technological innovation with a focus on smart solutions driven by the latest advances in artificial intelligence and cutting-edge technology.
Open Intelligence recognized as a Representative Vendor in the 2024 Gartner® Market Guide for Utility Customer Information Systems report
Gartner, a leader in IT research and consulting, annually provides a comprehensive analysis of technology markets and CIS software providers in its Market Guide for Utility Customer Information Systems. This report offers valuable analysis and recommendations to help utility companies find high-performance CIS providers, evaluating the value proposition, features, and growth of each provider.
Open Intelligence Strengthens its Continuous Update Strategy with Release 49 of Smartflex Version 8
Open Intelligence’s continuous update strategy offers its clients an estimated 75% savings in investment over 10 years compared to highly disruptive traditional technological upgrade processes. According to its CTO, Juan Corredor: “Release 49 of Smartflex V8 provides clients with capabilities to offer a more agile service to their users and make better decisions aimed at increasing the efficiency of their business processes.
Open Intelligence Expands into European Market with New Operations in Spain
Open Intelligence (Open), a leading software provider with over 35 years of experience, is proud to announce the launch of its new office in Spain. This expansion reflects Open’s commitment to the European market, supported by its success in competitive and highly regulated markets such as the United States, the Caribbean, Central, and South America.