The CX Pyramid
Downtime impact for business and customers.
Stories of Digital Customer | I want to pay my bill
Open Smartflex can bill any kind of service precisely, efficiently, and with a high level of performance.
Stories of Digital Customer | New products and services
Open Smartflex can bill any kind of service precisely, efficiently, and with a high level of performance.
Stories of Digital Customer | Why is my bill so high?
Open Smartflex can bill any kind of service precisely, efficiently, and with a high level of performance.
Good Day or Bad Day – Chapter 3 | Workforce Management
A short story depicting the life of an everyday workforce management team showing life without and then with Open Smartflex CIS.
Good Day or Bad Day – Chapter 2 | Workforce Management
A short story depicting the life of an everyday workforce management team showing life without and then with Open Smartflex CIS.
Good Day or Bad Day – Chapter 1 | Workforce Management
A short story depicting the life of an everyday workforce management team showing life without and then with Open Smartflex CIS.
Open launches It’s new product: a Holistic CIS
Open is introducing a new holistic CIS solution which includes a broader range of integrated features to help utilities simplify their operations and provide enhanced customer experience.
Virtual Personal Assistants
Virtual Personal Assistants are positioning themselves as a key and innovative tool to support commercial, administrative and operative tasks.