INSIGHTS
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The routing problem in the utility industry
Every company with field operations, including utilities, seeks to create the most efficient routes for their crew members to serve
AI-driven Customer Interactions
AI-driven customer interactions, provide service representatives with a personalized course of action beautifully wrapped to be delivered following an omnichannel
Petroperú will implement Smartflex on the cloud
The state-owned company will manage its business processes under the cloud operation model of Smartflex, Open Intelligence’s software solution.
Open Intelligence joins the Florida Municipal Electric Association in supporting the Florida public power community
Open Intelligence will be participating in the FMEA to share its experience supporting the customer service and billing processes of
One step ahead to prevent customers’ payment risk
Utilities can deliver a superior omnichannel Customer Experience (CX) by offering customers personalized payment relief plans.
