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To continue serving your customers with excellence, it is critical to provide a simple and seamless customer experience
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Infographic - 5 disruptive forces that will change utilities
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Open Intelligence has been submitted as part of the Frost and Sullivan’s Frost Radar™: Digital Platforms for Electric Utility and Energy Retail Customer Care and Engagement.
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The systems that support utilities’ operation are constantly evolving to meet emerging business requirements and challenging digital customer expectations. Smartflex, a holistic CIS solution, allows managing key processes with a CX focus, helping utilities create end-to-end journeys, adjust operational processes with autonomy, and streamline time to market of new products and services.