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Gartner® Market Guide for Utility CIS 2025

Insights

INSIGHTS

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Smartflex, a cutting-edge holistic CIS solution designed to naturally run on-premise or in the utility’s preferred cloud, either public or private.
With Smartflex, utilities rely on a powerful configuration tool to model any pioneering product and service to meet market needs.
Utilities must pay special attention to a set of crucial moments related to customer-facing processes to deliver the best experience.
Having a panoramic view of the utility business is crucial to identifying the key processes, parties, and technologies involved in these interactions throughout the customer journey
Having a system capable of supporting the key processes and activities of the customer lifecycle is vital to deliver the best customer experience.
Learn more about this opportunity to prepare and succeed in this new industry challenge.

Transform your business with a robust and flexible platform designed for your needs, allowing you to focus on delivering essential energy, gas or water services.