CIS
CIS tag for industry challenges
Breaking boundaries: A Single Approach to Customer and Employee Experience with Smartflex
Nowadays, utilities need to think of new and efficient ways to improve their customer satisfaction. One way to do so is by improving both customer and employee experience.; this blend is known as “Total Experience”. Smartflex, Open’s next-generation CIS solution, is loaded with game-changing innovations aimed at providing utilities with technological tools that enable them to embrace a Total Experience approach.
Transforming Utilities’ Customer Service: The Power of Integrating Smartflex with ChatGPT
The utility industry is witnessing a transformative revolution as advanced technologies continue to reshape its landscape. One such groundbreaking integration is the fusion of utility software’s with Artificial Intelligence (AI). By harnessing the power of AI, utility companies can unlock unprecedented opportunities to optimize operations and enhance customer experiences.
Discover Smartflex’s DCX Platform
The more personalized the experience, the more valued customers will feel. Our modern CIS solution, Smartflex, helps utilities provide unique customer and employee experiences by offering an extraordinary DCX platform.
Empower your CX & EX strategies with Smartflex’s DCX Platform
Customers and employees expect more from their service providers and employers. From a customer’s perspective, they want a trusted ally that guides them to improve their usage behavior, offers updated information and tips, understands their specific demands, and provides proactive help.
Become a Smart Utility With Smartflex
Learn about our digital transformation strategy to become a smart, resilent and innovative utility.
Top 4 benefits of a native cloud CIS
Out of a total 40 million customers managed by Smartflex, 6 million are running on the cloud.
Can your software scale up as much as you need to grow?
Having a modern solution that enables the transformation of business practices and the introduction of new services is decisive for smart service providers
Can your legacy system tackle tomorrow’s challenges?
Digital transformation is a reality for service providers and they must address it by adapting their operations and processes to the cutting-edge technologies in the market
