Dual Innovation Roadmap
See how utilities can deliver AI wins now while modernizing CIS in parallel. Our Dual Innovation roadmap maps both paths low risk, faster value with Open Smartflex.
CIS tag for industry challenges
See how utilities can deliver AI wins now while modernizing CIS in parallel. Our Dual Innovation roadmap maps both paths low risk, faster value with Open Smartflex.
Nowadays, utilities need to think of new and efficient ways to improve their customer satisfaction. One way to do so is by improving both customer and employee experience.; this blend is known as “Total Experience”. Smartflex, Open’s next-generation CIS solution, is loaded with game-changing innovations aimed at providing utilities with technological tools that enable them to embrace a Total Experience approach.
The utility industry is witnessing a transformative revolution as advanced technologies continue to reshape its landscape. One such groundbreaking integration is the fusion of utility software’s with Artificial Intelligence (AI). By harnessing the power of AI, utility companies can unlock unprecedented opportunities to optimize operations and enhance customer experiences.
The more personalized the experience, the more valued customers will feel. Our modern CIS solution, Smartflex, helps utilities provide unique customer and employee experiences by offering an extraordinary DCX platform.
Customers and employees expect more from their service providers and employers. From a customer’s perspective, they want a trusted ally that guides them to improve their usage behavior, offers updated information and tips, understands their specific demands, and provides proactive help.
Learn about our digital transformation strategy to become a smart, resilent and innovative utility.
Out of a total 40 million customers managed by Smartflex, 6 million are running on the cloud.
Having a modern solution that enables the transformation of business practices and the introduction of new services is decisive for smart service providers