Utility customers are constantly increasing their expectations as other industries set the bar for customer service by steaming ahead in this key area
Interconnection Rule 21 it’s running in California, and the SWIG has already publicly released recommendations for the next two phases.
Utilities must leverage customer relationships and the latest technology to encourage water conservation on their networks.
California´s new interconnection rule 21 is redefining the role of distributed energy resources (DERs) in the modern electricity network.
The modern customer service expects to be put first and provided with user-friendly digital experiences across a range of platforms.