Open Intelligence, renowned for its technological and software solutions in the utility industry, is pleased to announce its rebranding to Open Intelligence. This strategic change reflects the company’s commitment to continue leading technological innovation with a focus on smart solutions driven by the latest advances in artificial intelligence and cutting-edge technology.
Utilities are at a technological crossroads, often burdened by outdated systems and technologies that restrain their ability to adapt to rapidly changing market and customer demands. Traditional CIS providers continue to offer rebranded solutions that complicate integration and inflate costs without addressing core issues. Utilities should focus on finding and understanding how they can benefit from selecting new, innovative CIS vendors that provide modern, integrated solutions to support their evolution and growth.
Gartner, a leader in IT research and consulting, annually provides a comprehensive analysis of technology markets and CIS software providers in its Market Guide for Utility Customer Information Systems. This report offers valuable analysis and recommendations to help utility companies find high-performance CIS providers, evaluating the value proposition, features, and growth of each provider.
Open Intelligence’s continuous update strategy offers its clients an estimated 75% savings in investment over 10 years compared to highly disruptive traditional technological upgrade processes. According to its CTO, Juan Corredor: “Release 49 of Smartflex V8 provides clients with capabilities to offer a more agile service to their users and make better decisions aimed at increasing the efficiency of their business processes.
Open Intelligence (Open), a leading software provider with over 35 years of experience, is proud to announce the launch of its new office in Spain. This expansion reflects Open’s commitment to the European market, supported by its success in competitive and highly regulated markets such as the United States, the Caribbean, Central, and South America.
Utilities are exploring how AI can revolutionize various processes in their operations, from infrastructure inspection and customer engagement to regulatory compliance and operational efficiency. By embracing AI, utilities can enhance their service delivery, customer satisfaction, and competitiveness in an evolving landscape without compromising reliability.
During the week, CS Week attendees had the opportunity to explore Smartflex’s capabilities through various product demonstrations. There, they interacted with the system and learned how this technological platform helps them simplify the complex commercial operations of their businesses, transforming them into simple digital journeys.
We participated in CS Week’s 48th annual conference held in Fort Worth, TX, where we engaged with key industry players to shape the future of the utility sector. As a leading software provider for utilities, our presence at this event underscored our commitment to innovation and excellence in customer service.
True to its commitment to offering comprehensive, secure, and reliable utility billing solutions and services to the market, Open conducted the attestation process for the internal control processes involved in the provision of Smartflex service in SaaS mode, granted by KPMG Advisory, under the internationally recognized auditing standard: SSAE 18 – SOC 2.
In today’s digital era, public service companies face the challenge of staying technologically current while maintaining service stability and quality. Implementing new technology can be complex, posing risks such as system crashes, data leaks, and poor data management, which can inconvenience customers.
NORTH AMERICA:
United States: 5966 South Dixie Highway, Suite 300 Miami, FL 33143
Telephone: +1 305 265 0310
LATIN AMERICA:
Colombia: Carrera 103 No. 16-20
Cali, Valle 760031
Telephone: +57 602 331 9999
EUROPE:
Spain: Paseo de Pereda, 16 Santander, Cantabria 39004
Telephone: +34 615 834 840
United States: 5966 South Dixie Highway, Suite 300 Miami, FL 33143
Telephone: +1 305 265 0310
Colombia: Carrera 103 No. 16-20
Cali, Valle 760031
Telephone: +57 602 331 9999
Spain: Paseo de Pereda, 16 Santander, Cantabria 39004
Telephone: +34 615 834 840
