Open International (Open), a leading software provider with over 35 years of experience, is proud to announce the launch of its new office in Spain. This expansion reflects Open’s commitment to the European market, supported by its success in competitive and highly regulated markets such as the United States, the Caribbean, Central, and South America.
Utilities are exploring how AI can revolutionize various processes in their operations, from infrastructure inspection and customer engagement to regulatory compliance and operational efficiency. By embracing AI, utilities can enhance their service delivery, customer satisfaction, and competitiveness in an evolving landscape without compromising reliability.
During the week, CS Week attendees had the opportunity to explore Smartflex’s capabilities through various product demonstrations. There, they interacted with the system and learned how this technological platform helps them simplify the complex commercial operations of their businesses, transforming them into simple digital journeys.
We participated in CS Week’s 48th annual conference held in Fort Worth, TX, where we engaged with key industry players to shape the future of the utility sector. As a leading software provider for utilities, our presence at this event underscored our commitment to innovation and excellence in customer service.
True to its commitment to offering comprehensive, secure, and reliable utility billing solutions and services to the market, Open conducted the attestation process for the internal control processes involved in the provision of Smartflex service in SaaS mode, granted by KPMG Advisory, under the internationally recognized auditing standard: SSAE 18 – SOC 2.
In today’s digital era, public service companies face the challenge of staying technologically current while maintaining service stability and quality. Implementing new technology can be complex, posing risks such as system crashes, data leaks, and poor data management, which can inconvenience customers.
At CS Week, Open International will host a series of activities aimed at immersing attendees in cutting-edge innovations shaping the US utilities sector. Attendees will have the opportunity to engage with Open’s team of experts and experience firsthand how Smartflex can revolutionize their operations.
Smartflex’s MWM layer empowers utilities with a comprehensive toolkit, optimizing communication, operations, and customer service. Our tailored solution integrates intelligent features that enhances operational processes, giving service providers control over field operations for an elevated customer experience and improved efficiency on the field.
These are the result of our commitment to providing superior service to our clients and supporting them in their technological evolution.
Public energy utilities have established vital objectives crucial for the well-being of the communities they serve. However, achieving these goals requires companies to depend on a system equipped with the essential capabilities to address every requirement. Let’s explore how Smartflex, with its innovative tools, can enable your business to accomplish these objectives.
NORTH AMERICA:
United States: 5966 South Dixie Highway, Suite 300 Miami, FL 33143
Telephone: +1 305 265 0310
LATIN AMERICA:
Colombia: Carrera 103 No. 16-20
Cali, Valle 760031
Telephone: +57 602 331 9999
EUROPE:
Spain: Paseo de Pereda, 16 Santander, Cantabria 39004
Telephone: +34 615 834 840
