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![Customer expectations are reshaping the technological needs of utility companies](https://www.openintl.com/wp-content/uploads/2019/02/customer-expectations-csweek-2019-300x207.jpg)
Customer expectations are reshaping the technological needs of utility companies
Customer expectations are varied and constantly changing, so it is important that companies stay in close contact with their customers to stay informed about the latest trends.
![](https://www.openintl.com/wp-content/uploads/2019/02/openNewVersionCSWeek-300x224.jpg)
Open will launch the new version of its CIS solution at CS Week 2019
The 43rd CS Week will take place April 9-12 in Phoenix, Arizona, where IT service providers, representatives from telecom and utility companies, and other industry players will come together to discuss the future of customer service.
![Chilquinta’s Success Story to be presented at CS Week 2019](https://www.openintl.com/wp-content/uploads/2019/02/cs-week-2019-chilquinta-sempra-300x200.jpg)
Chilquinta’s Success Story to be presented at CS Week 2019
Chilquinta and Open, will introduce a success story to highlight the benefits of creating a multi-channel customer service model, during CS Week 2019.
![Top 25 utilities tech solution providers 2018](https://www.openintl.com/wp-content/uploads/2019/01/cio-applications-300x197.jpg)
Open stands out as one of the Top 25 Utilities Tech Solutions Providers-2018
CIO Applications, a technology-specialized magazine, included Open in its Top 25 Utilities Tech Solutions Providers of 2018
![How to survive in the Microgrid Future](https://www.openintl.com/wp-content/uploads/2019/01/microgrid-future-300x169.jpg)
How to survive in the Microgrid Future
A microgrid can connect and disconnect from the grid to enable it to operate in both grid-connected or island-mode.
![Natural Gas Demand Response](https://www.openintl.com/wp-content/uploads/2018/06/Natural-Gas-Demand-Response-300x200.jpg)
Natural Gas Demand Response
The natural gas industry is looking at demand response (DR) as a resource to help itself deal with peak demand on their networks
![Energy Peak Loads](https://www.openintl.com/wp-content/uploads/2018/12/peak-loads-300x167.jpg)
How to get Customers to Reduce Peak Loads
The electrical industry is looking for ways to reshape daily power demand profiles in order to reduce the cost of providing energy to consumers.
![Subace will implement Smartflex](https://www.openintl.com/wp-content/uploads/2018/12/subace-will-implement-open-smartflex-300x200.jpg)
Subace – Mexico City
Open International is pleased to announce finalization of an agreement, to implement its Smartflex CIS platform at SUBACE.
![](https://www.openintl.com/wp-content/uploads/2018/12/cloud-electric-utilities-ev-300x200.jpg)
Could Electric Utilities be the future of EV Charging Stations?
Utilities can’t afford to wait around, as EV chargers are already covering America from coast to coast without major utility involvement.
![Premios Portafolio 2018](https://www.openintl.com/wp-content/uploads/2018/12/premios-portafolio-2-300x225.jpeg)
Open wins Innovation category at the 2018 Portafolio Awards
This award is a recognition of the favorable reception that Open’s products and services have had in both the Latin American and North American markets.
![Implementing kpis customer satisfaction](https://www.openintl.com/wp-content/uploads/2018/11/customer-satisfaction-kpis-300x245.jpg)
Implementing KPIs to drive customer satisfaction
Utility companies require technological solutions to help drive not only operational efficiency but also customer satisfaction.
![The rise of the Telecom market](https://www.openintl.com/wp-content/uploads/2018/10/telecom-market-300x163.jpg)
Is now the time to move into the Telecom market?
Consumers are demanding more convenience and convergence. The reason why many utilities are preparing for a bold step in the telecom market.
![Multicompany Whitepaper](https://www.openintl.com/wp-content/uploads/2018/10/wp-multicompany-thumbnail-300x195.jpg)
Multicompany Whitepaper
Digital Transformation has driven telecommunication companies to implement technologies which allow them to compete against digital native companies.
![Cybersecurity for utilities](https://www.openintl.com/wp-content/uploads/2018/10/cybersecurity-for-utilities-300x200.jpg)
Cybersecurity for Utilities
Utilities must protect themselves with a comprehensive cybersecurity strategy focused not only on prevention but also on detection and emergency response.
![FCC: Connect America Fund Phase 2 Auction](https://www.openintl.com/wp-content/uploads/2018/09/fcc-connect-america-fund-300x213.jpg)
What you need to know about the FCC’s Connect America Fund Phase 2 Auction
Phase two of the Connect America Fund (better known as CAF-II) will release the vital federal funding required to improve broadband access across America.
![Expand your utility business into the communications sector](https://www.openintl.com/wp-content/uploads/2018/09/communications-utility-open-smartflex-300x200.jpg)
Are you ready to expand into the communications sector?
As a utility and Communications Service Provider (CSP), you need a strong CIS solution which brings the two business arms together into one efficient field operation.
![Recursos - Resources](https://www.openintl.com/wp-content/uploads/2018/07/Recursos-Thumbnail-300x169.png)
Virtual Personal Assistants
Virtual Personal Assistants are positioning themselves as a key and innovative tool to support commercial, administrative and operative tasks.
![Open Customer Care Module](https://www.openintl.com/wp-content/uploads/2018/09/customer-care-module-300x199.jpg)
6 ways to give your customers more with Open’s enhanced customer care module
Open has listened to the needs of the industry and developed a new customer care module which gives companies the tools they need to transform their CSC.
![Customer service center - Open smartflex](https://www.openintl.com/wp-content/uploads/2018/09/csr-customer-service-300x202.jpg)
Customer Service Center: three ways to enhance it
Utility customers are constantly increasing their expectations as other industries set the bar for customer service by steaming ahead in this key area
![Cio Review Utilities solution providers 2018](https://www.openintl.com/wp-content/uploads/2018/08/cio-review-utilities-solution-providers-2018-featured-300x200.jpg)
CIO Review selected Open in the 20 most promising utilities providers 2018
This ranking of Utilities solution providers 2018 highlights the innovation- leading companies that help utilities to face the challenges of their industry.
![Rule 21 California Interconnection](https://www.openintl.com/wp-content/uploads/2018/08/rule-21-california-interconnection-300x191.jpg)
California’s Interconnection Rule 21: Where to next?
Interconnection Rule 21 it’s running in California, and the SWIG has already publicly released recommendations for the next two phases.
![Water conservation, water is life](https://www.openintl.com/wp-content/uploads/2018/08/Water-conservation-smart-water-300x195.jpg)
Smart Water: Getting your customers engaged in water conservation
Utilities must leverage customer relationships and the latest technology to encourage water conservation on their networks.
![Digital Transformation Whitepaper](https://www.openintl.com/wp-content/uploads/2018/08/wp-digital-transformation-300x195.jpg)
Digital Transformation Whitepaper
Digital Transformation has driven telecommunication companies to implement technologies which allow them to compete against digital native companies.
![Recursos - Resources](https://www.openintl.com/wp-content/uploads/2018/07/Recursos-Thumbnail-300x169.png)
Digital Transformation
The age of Digital Transformation has driven telecommunication companies to implement technologies which allow them to compete against digital native companies or OTTs such as Netflix, WhatsApp, and Skype.
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