INSIGHTS
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- Infographics
AI capabilities have become a gamechanger for utilities and can enhance CX strategies by creating delightful experiences, automating customer service processes, boosting overall efficiency, and reducing costs. These capabilities are commonly used through bot integrations.
- Industry articles
A perfect synchronization across business processes is essential to ensure great company results. However, the complexity of this synchronization increases as new applications are required to support business initiatives. Discover how Smartflex helps utilities simplify their IT ecosystem, implement new technologies, and modify their processes, at a lower TCO.
- Industry articles
Multiple forces such as customer expectations, new laws, and market competition are driving transformations in utilities.
- Industry articles
As technologies advance every year, utilities are expected to digitally transform their businesses to stay up to date with the market.
- Industry articles
Today, customer expectations are higher than ever, and utilities are constantly striving to improve their customer engagement. To boost their customer experience (CX) strategies and take their engagement tactics to the next level, utilities should focus on choosing the right technology provider that offers modern solutions to achieve these goals.
- News
The Texas Public Power Association Annual Meeting took place on July 25-27, 2022, in Austin, TX. Open Intelligence brought in two speakers to discuss how in order to improve their CX, utilities can implement a CIS solution enriched with artificial intelligence and business rule engine components. They demonstrated how conversational tools work with a modern CIS and how utilities can exceed their customers’ expectations.
