INSIGHTS
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- Industry articles
Market requirements and the accelerated pace of technological advancements have led organizations to incorporate bimodal practices into their processes.
- Holistic CIS, Industry articles
Customer Self-Service (CSS) portals have become critical for utilities’ efforts to deliver an outstanding Customer Experience (CX).
- Holistic CIS, Industry articles
Smartflex’s self-service portal gives utility customers total control of their relationship and improving their overall experience with the company.
- Holistic CIS, Industry articles
The industry is clearly banking on two main trends, expanding their CIS rather than integrating, and implementing a cloud-based solution, not an on-premise solution hosted on the cloud.
- Covid-19, Industry articles
With Open’s remote implementation capabilities, service providers can carry out their technology modernization projects at ease without limitations.
- Holistic CIS, Industry articles
Special programs have become increasingly relevant when it comes to lending a hand to customers and to the environment.