INSIGHTS
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- Industry articles
With Artificial Intelligence (AI) in their toolbox, utilities can enhance Customer Experience (CX) with the use of modernization and digitalization.
- Industry articles
Understanding the difference between the technologies that are part of the Artificial Intelligence (AI) umbrella concept is quite demanding
- Industry articles
Market requirements and the accelerated pace of technological advancements have led organizations to incorporate bimodal practices into their processes.
- Holistic CIS, Industry articles
Customer Self-Service (CSS) portals have become critical for utilities’ efforts to deliver an outstanding Customer Experience (CX).
- Holistic CIS, Industry articles
Smartflex’s self-service portal gives utility customers total control of their relationship and improving their overall experience with the company.
- Holistic CIS, Industry articles
The industry is clearly banking on two main trends, expanding their CIS rather than integrating, and implementing a cloud-based solution, not an on-premise solution hosted on the cloud.