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Gartner® Market Guide for Utility CIS 2025

Insights

INSIGHTS

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Utilities must prepare to meet both electricity demand and customer expectations in terms of costs, service reliability, environmental impact, and customer experience.
Utilities will continue to create value for their customers, stand out in the market, and improve cash flow with the electric vehicles movement.
Utilities are implementing powerful strategies that encompass extensive charging infrastructure to face the electric vehicle era.
Portals focus on empowering customers so they can manage their services on their own, and as a result, improve their relationship with their provider.
During these difficult times caused by the widespread outbreak of COVID-19, utilities are stepping up their role to help society maintain its modern living standards.
Service providers are crucial during these difficult times as these organizations are the backbone of our modern lifestyle.

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