INSIGHTS
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- Industry articles
Utilities must empower their CSR technology and decision-making autonomy, to improve the customer journey.
- Industry articles
Utilities are looking for a CRM system as the base of their CX strategy, and a CIS system that enables a customer experience platform.
- Industry articles
Utility companies should evolve their business models and take the proper initiatives to achieve energy efficiency.
- Industry articles
Utilities also can pleasantly surprise their users by presenting them with unexpected but valuable information.
- Industry articles
Utilities often face the problem of deciding whether their new CIS should be deployed on-premise or on cloud services.
- Industry articles
Cloud services imply a fundamental change in the accounting model, as utilities do not have to invest in hardware or software.
