Verdantix 2026 Smart Innovators: Utility Customer Platforms

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Gartner® Market Guide for Utility CIS 2025

Insights

INSIGHTS

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The development of Artificial Intelligence (AI) has led people and companies to believe in myths which affect the implementation of this technology.
The cloud offers utilities an abundance of benefits and opportunities to reduce IT costs and take a step towards innovation.
Market requirements and the accelerated pace of technological advancements have led organizations to incorporate bimodal practices into their processes.
Customer Self-Service (CSS) portals have become critical for utilities’ efforts to deliver an outstanding Customer Experience (CX).

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