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Gartner® Market Guide for Utility CIS 2025

CX that feels like magic, powered by Smartflex

IUCX 2026
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Gartner® Market Guide for Utility CIS 2025
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Insights

INSIGHTS

Be up to date with our most relevant posts and articles in a single place
  • Industry articles

Bimodal: two work styles and one business success strategy

Market requirements and the accelerated pace of technological advancements have led organizations to incorporate bimodal practices into their processes.
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  • Holistic CIS, Industry articles

Better together: a seamless combination of CSS and CIS to empower utility customers

Customer Self-Service (CSS) portals have become critical for utilities’ efforts to deliver an outstanding Customer Experience (CX).
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  • Documents

Augmented Reality Whitepaper

How can AR push customer service to the next level?
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  • Uncategorized

FAQ – Frequently Asked Questions

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  • Documents, Electric Vehicles

Self-service Portals Whitepaper

How utilities’ self-service portals came to be what they are today?
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  • Newsletters

Newsletter – December 2020

Come check out what's been going on with Open.
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Transform your business with a robust and flexible platform designed for your needs, allowing you to focus on delivering essential energy, gas or water services.

Our industry experts are here to guide you on your next step to success!


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