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Gartner® Market Guide for Utility CIS 2025

Insights

INSIGHTS

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Digital transformation is a reality for service providers and they must address it by adapting their operations and processes to the cutting-edge technologies in the market
Service providers are having trouble controlling and securing revenue-generating processes
Billing processes are a constant headache for service providers. No matter how large the batch is or how intricate the rates are, billing should always run smoothly
To improve operational efficiency and get high levels of customer satisfaction, service providers must modernize their workforce with the latest technologies and processes
Service providers must anticipate changing industry paradigms to stay sustainable and profitable in a world of distributed generation
With the emergence of complex market structures, new billing models and dynamic rate schemes, solutions with powerful billing capabilities are required

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