The more personalized the experience, the more valued customers will feel. Our modern CIS solution, Smartflex, helps utilities provide unique customer and employee experiences by offering an extraordinary DCX platform.
Customers and employees expect more from their service providers and employers. From a customer’s perspective, they want a trusted ally that guides them to improve their usage behavior, offers updated information and tips, understands their specific demands, and provides proactive help.
As the world changes, costumers, governments, and stakeholders require more from their service providers. They are looking for innovation, sustainability, and affordability.
In the utility industry, customers have increasingly high expectations for new programs to meet their needs.
To reduce Non-Revenue Water (NRW) levels that can be caused by factors such as meter inaccuracy, leaks, or even theft, water utilities must have technological tools that allow them to have adequate control of their decisions through real-time data support. With Smartflex, a software solution that helps water companies face NRW challenges, these utilities will be able to achieve increased profits and greater cost-efficiency.
