Customer centricity requires a specialized strategy when applied to utilities due to the unique nature of operations and customer behavior.
For utility companies to survive, they must ensure their financial sustainability with effective collection management processes.
UX-centered software and digital platforms provide a higher ROI for utilities and telecommunication companies.
The new generation of Customer Information Systems provides many features which previously required a separate Meter Data Management system.
With Open Smartflex AMI Gateway, utilities expedite the deployment of Advanced Metering Infrastructure and get close to the opportunities that smart metering represents.
Invest in an MDM and continue with a legacy CIS, or invest in a next-generation CIS that also supports the new business requirements related to the Smart Grid?
The rise of prosumers is continuing to disrupt traditional operating models and lead the utility industry into the future.