Portals focus on empowering customers so they can manage their services on their own, and as a result, improve their relationship with their provider.
During these difficult times caused by the widespread outbreak of COVID-19, utilities are stepping up their role to help society maintain its modern living standards.
Service providers are crucial during these difficult times as these organizations are the backbone of our modern lifestyle.
When highly disruptive events happen on a global scale, they can have a significant effect on people’s routines and companies’ operations.
Utilities must empower their CSR technology and decision-making autonomy, to improve the customer journey.
Utilities are looking for a CRM system as the base of their CX strategy, and a CIS system that enables a customer experience platform.
Utility companies should evolve their business models and take the proper initiatives to achieve energy efficiency.
Utilities also can pleasantly surprise their users by presenting them with unexpected but valuable information.
Utilities often face the problem of deciding whether their new CIS should be deployed on-premise or on cloud services.
Cloud services imply a fundamental change in the accounting model, as utilities do not have to invest in hardware or software.