Utilities are looking for a CRM system as the base of their CX strategy, and a CIS system that enables a customer experience platform.
Utility companies should evolve their business models and take the proper initiatives to achieve energy efficiency.
Utilities also can pleasantly surprise their users by presenting them with unexpected but valuable information.
Utilities often face the problem of deciding whether their new CIS should be deployed on-premise or on cloud services.
Cloud services imply a fundamental change in the accounting model, as utilities do not have to invest in hardware or software.
Open Smartflex, a cutting-edge holistic CIS solution designed to naturally run on-premise or in the utility’s preferred cloud, either public or private.
With Open Smartflex, utilities rely on a powerful configuration tool to model any pioneering product and service to meet market needs.
Utilities must pay special attention to a set of crucial moments related to customer-facing processes to deliver the best experience.
Having a system capable of supporting the key processes and activities of the customer lifecycle is vital to deliver the best customer experience.