Meet Alexandria: Smartflex AI for Intelligent Utility Operations
Alexandria brings embedded, contextual AI into Smartflex, helping utilities move from fragmented data and manual processes to intelligent, governed, and actionable operations.
Generic AI won’t transform utility operations
Utilities manage complex operations across customer service, billing, payments, collections, meter data, field work, and digital channels. But when data lives in disconnected systems, AI becomes just another layer of fragmentation.
Drive utility-specific AI with intelligence built for customer service, billing, collections, meter data, and field operations.
Avoid new silos by embedding AI into core systems, workflows, and governed operational data.
Turn insights into action by helping teams execute inside the workflows where utility operations happen.
Alexandria brings AI into the core of Smartflex
Alexandria is the AI Agents Engine of Smartflex. It is designed to work inside utility processes, using operational context, governed data access, configurable workflows, and authorized actions to help teams analyze, decide, and execute faster.
Native AI engine embedded in Smartflex
Contextual intelligence for utility operations
Agentic workflows for customer service, billing, collections, and field operations
Real-time triggers from events in Smartflex
Human-in-the-loop control when required
Execution inside core processes, not outside them
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Ready to see how embedded AI can transform utility operations? Explore how Alexandria helps utilities bring intelligence into the workflows that matter most.
The Unified Customer Operations Platform
Smartflex is a unified customer operations platform that centralizes all commercial processes billing and revenue management, digital engagement, customer service, mobile workforce operations, and meter data management within a single, AI-enabled environment. It gives utilities real-time visibility of business processes and a single source of truth of customer operations that enables faster product and pricing changes, and a modern digital experience for customers. By connecting customers, data, and operations in a single platform, Smartflex reduces complexity, lowers cost-to-serve, strengthens regulatory compliance, and enables utilities to operate securely, efficiently, and with greater responsiveness to market change.