Phase two of the Connect America Fund (better known as CAF-II) will release the vital federal funding required to improve broadband access across America.

As a utility and Communications Service Provider (CSP), you need a strong CIS solution which brings the two business arms together into one efficient field operation.

Open has listened to the needs of the industry and developed a new customer care module which gives companies the tools they need to transform their CSC.

Utility customers are constantly increasing their expectations as other industries set the bar for customer service by steaming ahead in this key area

Interconnection Rule 21 it's running in California, and the SWIG has already publicly released recommendations for the next two phases.

Utilities must leverage customer relationships and the latest technology to encourage water conservation on their networks.