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Gartner® Market Guide for Utility CIS 2025

Insights

INSIGHTS

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Customers and employees expect more from their service providers and employers. From a customer's perspective, they want a trusted ally that guides them to improve their usage behavior, offers updated information and tips, understands their specific demands, and provides proactive help.
In a rapidly evolving market, utilities are looking to provide a better service to their communities while maintaining business sustainability. As a result, service providers must rely on solutions that help them achieve important goals.
Polaris is truly a unique feature in Smartflex that utilities are looking for. It helps them empower their workforce, increase employee engagement, and improve operational efficiency.
As the utility industry evolves into a more digital ecosystem, modern solutions have become imperative for companies to survive and thrive.
The answer begins with understanding utilities' current landscape and customers' specific needs to design strategies that increase payment options and interaction channels, enhance customer segmentation, streamline collection efforts, and reduce operational costs.
The answer begins with understanding utilities' current landscape and customers' specific needs to design strategies that increase payment options and interaction channels, enhance customer segmentation, streamline collection efforts, and reduce operational costs.

Transform your business with a robust and flexible platform designed for your needs, allowing you to focus on delivering essential energy, gas or water services.