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Gartner® Market Guide for Utility CIS 2025

Insights

INSIGHTS

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As the utility industry evolves into a more digital ecosystem, modern solutions have become imperative for companies to survive and thrive.
The answer begins with understanding utilities' current landscape and customers' specific needs to design strategies that increase payment options and interaction channels, enhance customer segmentation, streamline collection efforts, and reduce operational costs.
The answer begins with understanding utilities' current landscape and customers' specific needs to design strategies that increase payment options and interaction channels, enhance customer segmentation, streamline collection efforts, and reduce operational costs.
The cities of tomorrow should be environmentally responsible and should focus on optimizing resources, designing better spaces, and leveraging technology for people, businesses, and governments to offer an outstanding quality of life.
As the world changes, costumers, governments, and stakeholders require more from their service providers. They are looking for innovation, sustainability, and affordability.
In the utility industry, customers have increasingly high expectations for new programs to meet their needs.

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