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Gartner® Market Guide for Utility CIS 2025

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Cloud computing is a digital transformation enabler which comes in three different service models to suit the needs of every business. This technology allows companies to offer secure and reliable solutions and services. With Smartflex, a modern cloud-based CIS solution, utilities can obtain the benefits of cloud computing and gain more flexibility, scalability, and business continuity in their company operations.
As a utility, having AMI infrastructure brings many benefits to your business. However, its deployment presents significant challenges that must be addressed. To successfully introduce smart meters to their customers, service providers should consider adopting a modern system that allows them to face every challenge in acquiring this technology.
A perfect synchronization across business processes is essential to ensure great company results. However, the complexity of this synchronization increases as new applications are required to support business initiatives. Discover how Smartflex helps utilities simplify their IT ecosystem, implement new technologies, and modify their processes, at a lower TCO.
Multiple forces such as customer expectations, new laws, and market competition are driving transformations in utilities.
As technologies advance every year, utilities are expected to digitally transform their businesses to stay up to date with the market.
Today, customer expectations are higher than ever, and utilities are constantly striving to improve their customer engagement. To boost their customer experience (CX) strategies and take their engagement tactics to the next level, utilities should focus on choosing the right technology provider that offers modern solutions to achieve these goals.

Transform your business with a robust and flexible platform designed for your needs, allowing you to focus on delivering essential energy, gas or water services.