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Open's booth at Cs Week

Open’s Booth at CS Week 2018

Open, having enjoyed decades of remarkable achievements internationally, has arrived to the US market and will be present at CS Week 2018 to offer you an experience like no other.

More connected than ever forum

More connected than ever forum

Open was invited to participate in the “More connected than ever” Forum, an event led by the Ministry of Information Technology and Communications MinTic, Fedesoft and Diario La República. The Forum organizers chose Open for its great contribution to the software industry in the region.

chilquinta award for its technological renovation with Smartflex

Sempra International`s subsidiary in Chile, Chilquinta Energy, receives international award for its technological renovation with Smartflex

Chilquinta Chile, subsidiary of Sempra International, is the third largest electricity distributor in Chile.

Sempra Energy companies develop energy infrastructure, operate utilities and provide related products and services to more than 32 million consumers worldwide.

At the end of the year, The Colombian Software Federation, Fedesoft, with the support of the Ministry of Information and Technology, awarded Sempra International´s Chile subsidiary Chilquinta Energy, and Open Intelligence the prize for Best Industry Implementation for Project Clic!, which constituted in the roll out of Smartflex CIS and Field Service in the Chilean utilities market.

Project Clic! managed to digitally transform Chilquinta’s processes and core business, thanks to the adoption of cutting edge mobility tools and major improvements in customer-facing processes. “It fills us with great joy to receive this award, because it is a recognition of remarkable impact our solution can have on our customer´s business. At Open Intelligence we collectively strived to make the Clic! Project a successful implementation, keeping our customer’s operations running smoothly during the whole process” stated Erick Vivas, vice president of business development at Open.

“With this implementation we managed to seamlessly transfer from one system to another with no impact to the end-customer. This means that we were operational from day one, we never stopped billing, and we never stopped providing customer service. The success of the project was due greatly to Open’s strong team and Smartflex being a world-class solution. It gives us real-time information to make strategic decisions that help us evolve,” assured Jaime Acevedo, Operations Manager of Chilquinta Energy.

The 4th Annual Ingenio Awards ceremony was celebrated in Bogotá- Colombia. Close to 240 companies registered for the Awards, submissions were reviewed by a team of 12 software and IT industry experts that selected winners across 10 categories.

AES El Salvador begins to improve field operations with Smartflex

AES Corporation is one of the world’s largest energy companies, serving more than 10 million customers in 17 countries. One of its subsidiaries, AES El Salvador, distributes power to 1.3 million customers throughout its 4 affiliated companies: CAESS, CLESA, EEO, and DEUSEM.

AES El Salvador, has recently started to roll-out its new Smartflex Field Service solution. With this solution, AES is managing a wide variety of field work orders such as installations, maintenance, and emergencies from a centralized dispatch center. Now, field technicians have the ability to receive their work orders, call clients, and synchronize their activities and inventory in real time.

Sergio Perez, Vice President of AES, stated, “I consider customer satisfaction to be one of the basic principles of our businesses. We have decided to strategically improve the way we operate by using cutting edge infrastructure and technology; this is necessary to offer quality, uninterrupted service.” He added, “This is the reason that in 2016, we initiated the implementation process for Smartflex’s Mobile platform. Our objective is to offer services more quickly using better optimized routes and by allocating orders automatically in real time to our teams on the field.”

Open’s Vice President of Business Development, Erick Vivas, stated, “We are pleased to have been chosen by AES El Salvador to support them in their operation’s improvement process. We are confident that with our world-class solution and our experience in the Latin-American market, we can help them meet their corporate objectives.”