During the week, CS Week attendees had the opportunity to explore Smartflex’s capabilities through various product demonstrations. There, they interacted with the system and learned how this technological platform helps them simplify the complex commercial operations of their businesses, transforming them into simple digital journeys.
The 2021 TMG Utility Forum will take place on October 12-13 on a virtual platform where industry experts will discuss key topics in the utility industry
During CS Week, Open International will tackle the ideas of customer journeys and digitalization strategies, turning utilities into successful customer experience-focused organizations.
Efigas have been able to face the operational challenges arising from the pandemic, while also strengthening their customer service and billing operations with Smartflex’s cloud solution
The state-owned company will manage its business processes under the cloud operation model of Smartflex, Open International’s software solution.
Open International will be participating in the FMEA to share its experience supporting the customer service and billing processes of utilities.
Gasnorp, a subsidiary of Promigas, undertook the challenge of deploying its distribution operations in the provinces of Piura, Talara, Sullana, Paita and Sechura.
This dynamic duo is working together to improve the way customers interact with their utilities and facilitate the way they pay their bills.
Open International has installed 343 solar panels, with the capacity to produce 110 kw of clean energy, to help run their development center.
In a world that is always changing, utilities are looking for new ways to provide superior and relevant customer experiences.
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