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Gartner® Market Guide for Utility CIS 2025

Insights

INSIGHTS

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Holistic CIS solutions provide a broader range of functionalities than their predecessors, covering commercial and operational customer processes more effectively and with a lower TCO.
Customer expectations are varied and constantly changing, so it is important that companies stay in close contact with their customers to stay informed about the latest trends.
A microgrid can connect and disconnect from the grid to enable it to operate in both grid-connected or island-mode.
The natural gas industry is looking at demand response (DR) as a resource to help itself deal with peak demand on their networks
The electrical industry is looking for ways to reshape daily power demand profiles in order to reduce the cost of providing energy to consumers.
Utilities can’t afford to wait around, as EV chargers are already covering America from coast to coast without major utility involvement.

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