Customers and employees expect more from their service providers and employers. From a customer’s perspective, they want a trusted ally that guides them to improve their usage behavior, offers updated information and tips, understands their specific demands, and provides proactive help.
Open Intelligence, returned to the event once again with the introduction of its latest innovations, Polaris and ChatGPT, which integrate with their CIS solution, Smartflex.
In a rapidly evolving market, utilities are looking to provide a better service to their communities while maintaining business sustainability. As a result, service providers must rely on solutions that help them achieve important goals.
The answer begins with understanding utilities’ current landscape and customers’ specific needs to design strategies that increase payment options and interaction channels, enhance customer segmentation, streamline collection efforts, and reduce operational costs.
The cities of tomorrow should be environmentally responsible and should focus on optimizing resources, designing better spaces, and leveraging technology for people, businesses, and governments to offer an outstanding quality of life.
As the world changes, costumers, governments, and stakeholders require more from their service providers. They are looking for innovation, sustainability, and affordability.
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