
Chilquinta Energía accelerates service installation with Open Smartflex
The Customer
Chilquinta Energía is a corporate group with five (5) utility companies in the cities of Valparaiso, Linares, Casablanca, Litoral, and Parral. These companies have a combined count of 780,000 customers throughout their operation.
The Challenge
These companies needed to modernize their field service to improve customer satisfaction and find a way to enact centralized control, to keep up with a quickly evolving regulatory environment.
The Solution
Chilquinta Energía chose Open Smartflex’s EnergyCIS and Field Service solutions to unify business processes and reinvent its field service. Adopting Open Smartflex allowed them the flexibility to adapt as required to regulatory and market conditions.
The Benefits
With Open Smartflex, these companies managed to comply with the regulatory changes in Chile by offering full support to renewable energy including the capacity for Net Metering and Net Billing, as well as dynamic time-of-use pricing. In just 8 months, improved field service led to a 72% reduction in average service installation time.
"Fundamental aspects for us include the low amount of development required to meet our needs and the technical architecture of the solution, which allows us to make developments in the framework without having to depend on the vendor."
– Jaime Acevedo, Chilquinta Energía Operations Manager
After adopting Open Smartflex, average service installation time was reduced from 28 to 8 days across the 5 subsidiaries.
8 days
Avg. Service installation time with Open Smartflex
Improvement in
average service installation time
With this significant reduction in service installation time, the subsidiaries began to provide a better experience for customers from the very start, while also increasing the number of billable hours for the service.
Chilquinta's Story
- The capacity for Net Metering and Net Billing, as well as dynamic time-of-use pricing.
- The ability to leverage information and manage its commercial and operational processes in a unified system across all five companies.
- Moving from offline meters (synchronized nightly) to online meters.
- Provided complete visibility over both operational and business performance through real-time online indicators & dynamic dashboards.
- Improved field operation through a truly mobile workforce with the ability to register, view and manage all service orders through their mobile devices. Both scheduling and routing became more efficient, while field staff gained the ability to make decisions off-site based on real-time information.
- New ability to conduct emergency repairs with maximum efficiency and speed using a dynamic field service re-programming feature.
- Secured its leading position in customer satisfaction thanks to an improved ability to connect with customers, commanding a 360° view of customer information to drive a better customer experience.
The voice of a satisfied customer
With this implementation, we managed to transfer from one system to another, without any inconveniences for the organization or impact on customers. This meant we were able to give continuity to the operation from day one, we never stopped billing or servicing our clients. Therefore, we can say that we made a great team with Open and consider Open Smartflex a world-class solution that provides us with online information for making strategic decisions that allow us to evolve

Jaime Acevedo
Today, the five affiliates are on the same software: Open Smartflex, that manages different aspects of each company in one single platform, which allows us to not only speak the same language but also to provide direct and timely information to our customers without having to look in other areas, because everything is online

Ana María Vera
Open allows us to incorporate more information about customers than we were able to before. It allowed us to make an important leap in taking control of the contact that our meter-readers have with our customers, and this situation is effectively changing our lives. We know what customers we are servicing in real time and I would say this has been an important change in the whole process

Hector Bustos
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