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Industry articles

CS Week 2024 Recap

We participated in CS Week’s 48th annual conference held in Fort Worth, TX, where we engaged with key industry players to shape the future of the utility sector. As a leading software provider for utilities, our presence at this event underscored our commitment to innovation and excellence in customer service.

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Industry articles

Smartflex’s CIS + Mobile Workforce Management: A Game-Changer for Utilities

Smartflex’s MWM layer empowers utilities with a comprehensive toolkit, optimizing communication, operations, and customer service. Our tailored solution integrates intelligent features that enhances operational processes, giving service providers control over field operations for an elevated customer experience and improved efficiency on the field.

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Industry articles

Serve your community better with cutting-edge technology

Public energy utilities have established vital objectives crucial for the well-being of the communities they serve. However, achieving these goals requires companies to depend on a system equipped with the essential capabilities to address every requirement. Let’s explore how Smartflex, with its innovative tools, can enable your business to accomplish these objectives.

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Industry articles

Breaking boundaries: A Single Approach to Customer and Employee Experience with Smartflex

Nowadays, utilities need to think of new and efficient ways to improve their customer satisfaction. One way to do so is by improving both customer and employee experience.; this blend is known as “Total Experience”. Smartflex, Open’s next-generation CIS solution, is loaded with game-changing innovations aimed at providing utilities with technological tools that enable them to embrace a Total Experience approach.

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Industry articles

Transforming Utilities’ Customer Service: The Power of Integrating Smartflex with ChatGPT

The utility industry is witnessing a transformative revolution as advanced technologies continue to reshape its landscape. One such groundbreaking integration is the fusion of utility software’s with Artificial Intelligence (AI). By harnessing the power of AI, utility companies can unlock unprecedented opportunities to optimize operations and enhance customer experiences.

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Potencia tus estrategias de CX & EX con la plataforma de DCX
Industry articles

Empower your CX & EX strategies with Smartflex’s DCX Platform

Customers and employees expect more from their service providers and employers. From a customer’s perspective, they want a trusted ally that guides them to improve their usage behavior, offers updated information and tips, understands their specific demands, and provides proactive help.

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Industry articles

How to manage your Utility Debt with Smartflex

The answer begins with understanding utilities’ current landscape and customers’ specific needs to design strategies that increase payment options and interaction channels, enhance customer segmentation, streamline collection efforts, and reduce operational costs.

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