INSIGHTS
Be up to date with our most relevant posts and articles in a single place
Transforming the Utility Environment with AI
Utilities are exploring how AI can revolutionize various processes in their operations, from infrastructure inspection and customer engagement to regulatory compliance and operational efficiency. By embracing AI, utilities can enhance their service delivery, customer satisfaction, and competitiveness in an evolving landscape without compromising reliability.
CS Week 2024 Recap
We participated in CS Week’s 48th annual conference held in Fort Worth, TX, where we engaged with key industry players to shape the future of the utility sector. As a leading software provider for utilities, our presence at this event underscored our commitment to innovation and excellence in customer service.
Smartflex’s CIS + Mobile Workforce Management: A Game-Changer for Utilities
Smartflex’s MWM layer empowers utilities with a comprehensive toolkit, optimizing communication, operations, and customer service. Our tailored solution integrates intelligent features that enhances operational processes, giving service providers control over field operations for an elevated customer experience and improved efficiency on the field.
Serve your community better with cutting-edge technology
Public energy utilities have established vital objectives crucial for the well-being of the communities they serve. However, achieving these goals requires companies to depend on a system equipped with the essential capabilities to address every requirement. Let’s explore how Smartflex, with its innovative tools, can enable your business to accomplish these objectives.
Breaking boundaries: A Single Approach to Customer and Employee Experience with Smartflex
Nowadays, utilities need to think of new and efficient ways to improve their customer satisfaction. One way to do so is by improving both customer and employee experience.; this blend is known as “Total Experience”. Smartflex, Open’s next-generation CIS solution, is loaded with game-changing innovations aimed at providing utilities with technological tools that enable them to embrace a Total Experience approach.
Transforming Utilities’ Customer Service: The Power of Integrating Smartflex with ChatGPT
The utility industry is witnessing a transformative revolution as advanced technologies continue to reshape its landscape. One such groundbreaking integration is the fusion of utility software’s with Artificial Intelligence (AI). By harnessing the power of AI, utility companies can unlock unprecedented opportunities to optimize operations and enhance customer experiences.
Empower your CX & EX strategies with Smartflex’s DCX Platform
Customers and employees expect more from their service providers and employers. From a customer’s perspective, they want a trusted ally that guides them to improve their usage behavior, offers updated information and tips, understands their specific demands, and provides proactive help.
Boost your utility with a holistic cutting-edge system
In a rapidly evolving market, utilities are looking to provide a better service to their communities while maintaining business sustainability. As a result, service providers must rely on solutions that help them achieve important goals.
Introducing Polaris: Smartflex’s game-changing digital adoption tool that simplifies employee system interactions
Polaris is truly a unique feature in Smartflex that utilities are looking for. It helps them empower their workforce, increase employee engagement, and improve operational efficiency.
Out with rigid legacy utility systems, in with flexible modern solutions: How Smartflex can revolutionize your business
As the utility industry evolves into a more digital ecosystem, modern solutions have become imperative for companies to survive and thrive.
Revolutionize your customer processes with Smartflex, the 360° CIS Solution
The answer begins with understanding utilities’ current landscape and customers’ specific needs to design strategies that increase payment options and interaction channels, enhance customer segmentation, streamline collection efforts, and reduce operational costs.
How to manage your Utility Debt with Smartflex
The answer begins with understanding utilities’ current landscape and customers’ specific needs to design strategies that increase payment options and interaction channels, enhance customer segmentation, streamline collection efforts, and reduce operational costs.
Let us show you how we can help improve your company's performance
Your business, Empowered
