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Tualatin Valley Water District boosts customer experience and simplifies bill payments with the help of Paymentus and Open International
By implementing Open Smartflex combined with Paymentus, TVWD, and CWS were able to enhance their customer bill-pay experience, offering their customers options including an online payment portal, agent-assisted channels, and customer communication options.
Open International and Cityworks come together to transform utilities’ customer experience
Open International is excited to share that they are collaborating with CityWorks in their project with Tualatin Valley Water District (TVWD) and Clean Water Services (CWS).
Open International returns to FMEA’s Energy Connections Conference to discuss how utilities can take their customer engagement strategies to the next level
This year’s FMEA Energy Connections Conference and Trade Show will take place on November 2-3, 2022 in Orlando, FL, where industry experts will meet up for two days of discussions and presentations about the energy utility space. During the conference, Open International will talk about how utilities can incorporate advanced technologies to enhance their customer satisfaction.
Open International launches brand revamp
This new visual identity, much cleaner and fresher, reflects the company’s core values: agility, flexibility, and innovation.
TVWD and CWS start operations with Open Smartflex on the cloud
With the support of their technology partner Open International, Tualatin Valley Water District (TVWD), and Clean Water Services (CWS), two public utilities in Oregon, US, completed their transition to their new Open Smartflex v8 cloud-based CIS solution.
Open International revealed how to strengthen your utility’s CX with Artificial Intelligence at the TPPA 2022 Annual Meeting
The Texas Public Power Association Annual Meeting took place on July 25-27, 2022, in Austin, TX. Open International brought in two speakers to discuss how in order to improve their CX, utilities can implement a CIS solution enriched with artificial intelligence and business rule engine components. They demonstrated how conversational tools work with a modern CIS and how utilities can exceed their customers’ expectations.
Proactive Interactions, the Customer Service Trend Open International is Bringing to the Table
In the age of digital technologies, companies that go beyond one-way notifications are more valued by their customers. During this year’s CS Week, one of the most important events for North American utilities, Open International introduced proactive digital interactions, the latest innovation of its solution, Open Smartflex, aimed to transform utilities’ customer service strategies.
Saying and doing: Open International makes progress in gender equality
Promoting gender equality within organizations requires more than a declaration of good intentions in March. Open International works every day in favor of equal opportunities and has managed to increase the participation of women in their organization by 20% in the last two years.
Open International reveals how Artificial Intelligence can transform utilities’ Customer Experience at FMEA’s Energy Connections Conference
The FMEA Energy Connections Conference and Trade Show will take place on November 3-4, 2021 in Orlando, FL, where professionals from all over the industry will come together to share their knowledge and experiences in the electric utility business.
Open talks all about next-generation utility solutions at CS Week 2021
During CS Week, Open International will tackle the ideas of customer journeys and digitalization strategies, turning utilities into successful customer experience-focused organizations.
Efigas and Open International’s digital transformation story was presented at Cloud for Utilities Summit 2021
Efigas have been able to face the operational challenges arising from the pandemic, while also strengthening their customer service and billing operations with Open Smartflex’s cloud solution
Petroperú will implement Open Smartflex on the cloud
The state-owned company will manage its business processes under the cloud operation model of Open Smartflex, Open International’s software solution.
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