By implementing Open Smartflex combined with Paymentus, TVWD, and CWS were able to enhance their customer bill-pay experience, offering their customers options including an online payment portal, agent-assisted channels, and customer communication options.

This year’s FMEA Energy Connections Conference and Trade Show will take place on November 2-3, 2022 in Orlando, FL, where industry experts will meet up for two days of discussions and presentations about the energy utility space. During the conference, Open International will talk about how utilities can incorporate advanced technologies to enhance their customer satisfaction.

This new visual identity, much cleaner and fresher, reflects the company’s core values: agility, flexibility, and innovation.

With the support of their technology partner Open International, Tualatin Valley Water District (TVWD), and Clean Water Services (CWS), two public utilities in Oregon, US, completed their transition to their new Open Smartflex v8 cloud-based CIS solution.

The Texas Public Power Association Annual Meeting took place on July 25-27, 2022, in Austin, TX. Open International brought in two speakers to discuss how in order to improve their CX, utilities can implement a CIS solution enriched with artificial intelligence and business rule engine components. They demonstrated how conversational tools work with a modern CIS and how utilities can exceed their customers’ expectations.

In the age of digital technologies, companies that go beyond one-way notifications are more valued by their customers. During this year’s CS Week, one of the most important events for North American utilities, Open International introduced proactive digital interactions, the latest innovation of its solution, Open Smartflex, aimed to transform utilities’ customer service strategies.

Promoting gender equality within organizations requires more than a declaration of good intentions in March. Open International works every day in favor of equal opportunities and has managed to increase the participation of women in their organization by 20% in the last two years.

The FMEA Energy Connections Conference and Trade Show will take place on November 3-4, 2021 in Orlando, FL, where professionals from all over the industry will come together to share their knowledge and experiences in the electric utility business.