CIS | Customer Information System


Open Smartflex is a modern cloud CIS based on a holistic approach that goes beyond traditional meter-to-cash processes and enhance customer experience. The modern architecture of the solution enables utilities to increase customer satisfaction through traditional and non-traditional products and services offerings. Open Smartflex also supports new rates, billing schemes and emerging business models, preparing utilities for any unexpected and disruptive events. 

The solution provides a comprehensive set of flexible and cognitive functionalities to meet the industry changes pace and new customer expectations. Open Smartflex enables cloud transition for Utilities supporting different deployment models (SaaS, PaaS, or On-premise).  

Moreover, Open has developed a SMART implementation strategy based on an agile methodology that enables best-in-class project turnaround with delivery certainty. 


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