DCX | DIGITAL CUSTOMER EXPERIENCE
Strengthen end-to-end journeys to meet customer expectations across digital interactions.
What do we do?
- Empower your company to achieve high levels of customer satisfaction
- Help to create fluent interactions with utility customers through different digital channels
- Help utilities implement innovative strategies to interact with their customers
- Allow utilities to anticipate their customers’ needs
Utilities can reduce their call center costs by approximately 64% with Open’s latest innovation, Proactive Interactions.