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DCX | Digital customer experience


Strengthen end-to-end journeys to meet customer expectations across digital interactions.

Smartflex’s DCX layer empowers utilities to create compelling, end-to-end journeys to meet customer expectations across every interaction. The solution streamlines customer interactions thanks to cognitive capabilities that turn data into personalized actions delivered through digital channels and a self-service platform. The DCX layer offers enhanced capabilities such as omni-channel communications, chatbots, and online sales functionalities to boost the digital customer experience.

What do we do?

  • Empower your company to achieve high levels of customer satisfaction
  • Help to create fluent interactions with utility customers through different digital channels
  • Help utilities implement innovative strategies to interact with their customers
  • Allow utilities to anticipate their customers’ needs

Utilities can reduce their call center costs by approximately 64% with Open’s latest innovation, Proactive Interactions.

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