DCX | Digital customer experience

DCX | DIGITAL CUSTOMER EXPERIENCE

 The DCX layer empowers utilities to create compelling and end-to-end journeys to meet customer expectations across every interaction. 

Open Smartflex streamlines customer interactions thanks to cognitive capabilities that turn data into personalized actions delivered through digital channels and self-service platforms. These include enhanced capabilities such as omni-channel communication, chatbots, and online sales functionalities to boost the digital customer experience. 

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