INSIGHTS
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Open International launches brand revamp
This new visual identity, much cleaner and fresher, reflects the company’s core values: agility, flexibility, and innovation.
TVWD and CWS start operations with Smartflex on the cloud
With the support of their technology partner Open International, Tualatin Valley Water District (TVWD), and Clean Water Services (CWS), two public utilities in Oregon, US, completed their transition to their new Smartflex v8 cloud-based CIS solution.
Open International revealed how to strengthen your utility’s CX with Artificial Intelligence at the TPPA 2022 Annual Meeting
The Texas Public Power Association Annual Meeting took place on July 25-27, 2022, in Austin, TX. Open International brought in two speakers to discuss how in order to improve their CX, utilities can implement a CIS solution enriched with artificial intelligence and business rule engine components. They demonstrated how conversational tools work with a modern CIS and how utilities can exceed their customers’ expectations.
Proactive Interactions, the Customer Service Trend Open International is Bringing to the Table
In the age of digital technologies, companies that go beyond one-way notifications are more valued by their customers. During this year’s CS Week, one of the most important events for North American utilities, Open International introduced proactive digital interactions, the latest innovation of its solution, Smartflex, aimed to transform utilities’ customer service strategies.
Saying and doing: Open International makes progress in gender equality
Promoting gender equality within organizations requires more than a declaration of good intentions in March. Open International works every day in favor of equal opportunities and has managed to increase the participation of women in their organization by 20% in the last two years.
Open International reveals how Artificial Intelligence can transform utilities’ Customer Experience at FMEA’s Energy Connections Conference
The FMEA Energy Connections Conference and Trade Show will take place on November 3-4, 2021 in Orlando, FL, where professionals from all over the industry will come together to share their knowledge and experiences in the electric utility business.
Open talks all about next-generation utility solutions at CS Week 2021
During CS Week, Open International will tackle the ideas of customer journeys and digitalization strategies, turning utilities into successful customer experience-focused organizations.
Efigas and Open International’s digital transformation story was presented at Cloud for Utilities Summit 2021
Efigas have been able to face the operational challenges arising from the pandemic, while also strengthening their customer service and billing operations with Smartflex’s cloud solution
PetroperĂş will implement Smartflex on the cloud
The state-owned company will manage its business processes under the cloud operation model of Smartflex, Open International’s software solution.
Open International joins the Florida Municipal Electric Association in supporting the Florida public power community
Open International will be participating in the FMEA to share its experience supporting the customer service and billing processes of utilities.
Gasnorp has started its early operation in the Peruvian region of Piura with the support of Smartflex
Gasnorp, a subsidiary of Promigas, undertook the challenge of deploying its distribution operations in the provinces of Piura, Talara, Sullana, Paita and Sechura.
Open International and Paymentus are joining forces to deliver unique customer experiences for utilities
This dynamic duo is working together to improve the way customers interact with their utilities and facilitate the way they pay their bills.
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