MWM | Mobile Workforce Management

Open Smartflex allows utilities’ field technicians to carry out daily tasks on a timely manner while boosting productivity and improving customer satisfaction by prioritizing pending works and selecting the most suitable workforce, helping companies achieve key industry indicators. Among the main process of the solution are demand planning, dispatch, and work assignment, which help optimize resources and reduce operating costs. The solution also provides tools that enable a complete management of work orders across their entire lifecycle, all through mobile devices. Open Smartflex also supports the management of equipment inventory assigned to the crews to perform tasks, as well as the management of third-party operations, enhancing the company’s operational capabilities to complete every request made by customers.