MWM | MOBILE WORKFORCE MANAGEMENT
Magnify your customer experience with a powerful field order management solution.
Open Smartflex boosts utilities’ customer and user experience through by offering a MWM system that offers robust and dynamic mobile functionalities. It is capable of orchestrating tasks to keep service time low and customer satisfaction high.
The solution allows utilities to prioritize pending orders and allocate the right workers at the right time according to every customers’ needs while providing them with insightful information about field service work. The MWM layer also allows utilities to manage equipment inventory assigned to crews, as well as third-party operations. This solution also provides technicians with the necessary tools to manage work orders across their entire lifecycle, enhancing the company’s operational efficiency.
What do we bring to the table?
- Help to improve operational efficiency
- Modernize utilities’ workforce with the latest technologies and processes
- Revolutionize the way field operations are done
- Empower field crews with advanced technology
- Help utilities provide a better experience for field workers and customers alike
A utility company with 1,7+ Million Customers, using Open Smartflex has reduced the time they need to assign work orders by 80% and execution time by 96%.
RELATED CHALLENGES
Can your legacy system tackle tomorrow’s challenges?
Are your field crews having problems with their daily activities, and are therefore not being able to guarantee the best customer experience?
Are you tackling the problems due to aging workforce?
Are you taking advantage of all the benefits provided by the Cloud?
Is your company flexible enough?
