Open Smartflex expands customer experience through field orders management using robust and dynamic mobile functionalities. It is capable of orchestrating tasks to keep service time low and customer satisfaction high. 

The solution allows utilities to prioritize pending orders and allocate the right workers at the right time according to the customer needs while providing them with insightful information about field service work. The MWM layer also allows utilities to manage equipment inventory assigned to the crews, as well as third-party operations management. This solution also provides tools to technicians to manage work orders across their entire lifecycle, enhancing the company’s operational efficiency.