MWM | MOBILE WORKFORCE MANAGEMENT
Open Smartflex expands customer experience through field orders management using robust and dynamic mobile functionalities. It is capable of orchestrating tasks to keep service time low and customer satisfaction high.
The solution allows utilities to prioritize pending orders and allocate the right workers at the right time according to the customer needs while providing them with insightful information about field service work. The MWM layer also allows utilities to manage equipment inventory assigned to the crews, as well as third-party operations management. This solution also provides tools to technicians to manage work orders across their entire lifecycle, enhancing the company’s operational efficiency.
RELATED CHALLENGES
Can your legacy system tackle tomorrow’s challenges?
Digital transformation is a reality for service providers and they must address it by adapting their operations and processes to the cutting-edge technologies in the market
Are your field crews having problems with their daily activities, and are therefore not being able to guarantee the best customer experience?
To improve operational efficiency and get high levels of customer satisfaction, service providers must modernize their workforce with the latest technologies and processes
Are you tackling the problems due to aging workforce?
The difficulty of finding experts to support outdated technologies and the high costs of maintaining obsolete solutions are increasingly concerning for service providers
Are you taking advantage of all the benefits provided by the Cloud?
Service providers must look for new ways to support their operations with an agile and reliable technology which also reduces costs
Is your company flexible enough?
Smart service providers must have the ability to extend the functional scope of the solution to quickly respond to modern business needs
How complex is your IT Ecosystem?
Avoiding painful integrations has let service providers to need a single system that supports the whole business cycle at blistering speeds in order to excel in the new digital world
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