Having a panoramic view of the utility business is crucial to identifying the key processes, parties, and technologies involved in these interactions throughout the customer journey
Having a system capable of supporting the key processes and activities of the customer lifecycle is vital to deliver the best customer experience.
Learn more about this opportunity to prepare and succeed in this new industry challenge.
Without a doubt, self-service is not a passing trend, it is a reality that many customers have already embraced in their daily lives.
One of the essential components of customer experience is self-service, which is quickly becoming a “must-have” feature for service providers.
The customer journey is defined as a series of interactions between a customer and a company that occur as the customer pursues a specific goal.
Companies across the board are increasingly looking to improve Customer Experience (CX), given its effect on key indicators.
1. Look for a CIS solution that includes an AMI Gateway and make sure that it is technology-agnostic as not to limit the range of vendors you can work with for the deployment.
Know the reasons why Open Smartflex is the best option to streamline your billing processes
Companies have already demonstrated the business case for cloud solutions and are now enjoying reduced costs and an enhanced ability to scale-up their operations.