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Revolutionize your customer processes with Smartflex, the 360° CIS Solution
The answer begins with understanding utilities’ current landscape and customers’ specific needs to design strategies that increase payment options and interaction channels, enhance customer segmentation, streamline collection efforts, and reduce operational costs.
Open International Set to Showcase their 360 CIS platform and New Brand Launch at CS Week
Open International, a leading software provider for utilities, will be in attendance to showcase their specialized solution designed to propel utilities to the next level. This year, Open International’s focus will be on highlighting what utilities need to keep their operation customer-focused.
How to manage your Utility Debt with Smartflex
The answer begins with understanding utilities’ current landscape and customers’ specific needs to design strategies that increase payment options and interaction channels, enhance customer segmentation, streamline collection efforts, and reduce operational costs.
Become a Smart Utility With Smartflex
Learn about our digital transformation strategy to become a smart, resilent and innovative utility.
Tualatin Valley Water District boosts customer experience and simplifies bill payments with the help of Paymentus and Open International
By implementing Smartflex combined with Paymentus, TVWD, and CWS were able to enhance their customer bill-pay experience, offering their customers options including an online payment portal, agent-assisted channels, and customer communication options.
‘Smart Utilities’ and ‘Smart Cities’: the path towards transforming the future
The cities of tomorrow should be environmentally responsible and should focus on optimizing resources, designing better spaces, and leveraging technology for people, businesses, and governments to offer an outstanding quality of life.
Top 4 benefits of a native cloud CIS
Out of a total 40 million customers managed by Smartflex, 6 million are running on the cloud.
Happy Holidays 2022 | OPEN
In the hyper-connected world we live in, customers continue to expect more from their service providers. For example, it is no longer impressive for a utility company to reach out to customers to tell them they missed a payment.
Open International and Cityworks come together to transform utilities’ customer experience
Open International is excited to share that they are collaborating with CityWorks in their project with Tualatin Valley Water District (TVWD) and Clean Water Services (CWS).
Empower your business to better serve your community with Smartflex
As the world changes, costumers, governments, and stakeholders require more from their service providers. They are looking for innovation, sustainability, and affordability.
Drive your business models with Smartflex
In the utility industry, customers have increasingly high expectations for new programs to meet their needs.
How to boost your utility’s CX with AI Capabilities
To reduce Non-Revenue Water (NRW) levels that can be caused by factors such as meter inaccuracy, leaks, or even theft, water utilities must have technological tools that allow them to have adequate control of their decisions through real-time data support. With Smartflex, a software solution that helps water companies face NRW challenges, these utilities will be able to achieve increased profits and greater cost-efficiency.
Open International returns to FMEA’s Energy Connections Conference to discuss how utilities can take their customer engagement strategies to the next level
This year’s FMEA Energy Connections Conference and Trade Show will take place on November 2-3, 2022 in Orlando, FL, where industry experts will meet up for two days of discussions and presentations about the energy utility space. During the conference, Open International will talk about how utilities can incorporate advanced technologies to enhance their customer satisfaction.
Open International launches brand revamp
This new visual identity, much cleaner and fresher, reflects the company’s core values: agility, flexibility, and innovation.
TVWD and CWS start operations with Smartflex on the cloud
With the support of their technology partner Open International, Tualatin Valley Water District (TVWD), and Clean Water Services (CWS), two public utilities in Oregon, US, completed their transition to their new Smartflex v8 cloud-based CIS solution.
Manage Non-Revenue Water Successfully with Smartflex
To reduce Non-Revenue Water (NRW) levels that can be caused by factors such as meter inaccuracy, leaks, or even theft, water utilities must have technological tools that allow them to have adequate control of their decisions through real-time data support. With Smartflex, a software solution that helps water companies face NRW challenges, these utilities will be able to achieve increased profits and greater cost-efficiency.
Empower your Workforce Capabilities with the Modern Solution, Smartflex
As utilities become more digital and they begin to incorporate complex systems into their operations, they must invest in innovative technologies that helps guide their users when learning to use the software. Digital adoption platforms are an excellent tool for companies that want to enhance their user’s skills and therefore achieve better results with their commitment to their customers and their company. All of this is possible with Smartflex, a modern solution that has already integrated this type of technology and is ready to go.
Be at the forefront of cloud computing with Smartflex
Cloud computing is a digital transformation enabler which comes in three different service models to suit the needs of every business. This technology allows companies to offer secure and reliable solutions and services. With Smartflex, a modern cloud-based CIS solution, utilities can obtain the benefits of cloud computing and gain more flexibility, scalability, and business continuity in their company operations.
Tackle all of your AMI challenges with Smartflex
As a utility, having AMI infrastructure brings many benefits to your business. However, its deployment presents significant challenges that must be addressed. To successfully introduce smart meters to their customers, service providers should consider adopting a modern system that allows them to face every challenge in acquiring this technology.
Infographic Open International, the best partner for AMI implementation
Deliver added value to customers with Prepare the organization for the future with agile adaptation capabilities, whether in the market or…
Infographic Smartflex, the solution to your AMI implementation challenges
Smartflex is a key element for the transition to smart grids that allows you to deliver added value to your customers with integrated C2
Proactive interactions clip 2 | OPEN
In the hyper-connected world we live in, customers continue to expect more from their service providers. For example, it is no longer impressive for a utility company to reach out to customers to tell them they missed a payment.
Proactive interactions clip 1 | OPEN
As technology has evolved, the world has become more globalized, and people have easy access to all kinds of information. This causes an increase in expectations on how service providers are communicating with their customers.
Proactive Interactions Infographic
AI capabilities have become a gamechanger for utilities and can enhance CX strategies by creating delightful experiences, automating customer service processes, boosting overall efficiency, and reducing costs. These capabilities are commonly used through bot integrations.
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