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Industry articles

How to manage your Utility Debt with Smartflex

The answer begins with understanding utilities’ current landscape and customers’ specific needs to design strategies that increase payment options and interaction channels, enhance customer segmentation, streamline collection efforts, and reduce operational costs.

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Recursos - Resources
Videos

Happy Holidays 2022 | OPEN

In the hyper-connected world we live in, customers continue to expect more from their service providers. For example, it is no longer impressive for a utility company to reach out to customers to tell them they missed a payment.

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How to boost your utility’s CX with AI Capabilities
Industry articles

How to boost your utility’s CX with AI Capabilities

To reduce Non-Revenue Water (NRW) levels that can be caused by factors such as meter inaccuracy, leaks, or even theft, water utilities must have technological tools that allow them to have adequate control of their decisions through real-time data support. With Smartflex, a software solution that helps water companies face NRW challenges, these utilities will be able to achieve increased profits and greater cost-efficiency.

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Open International returns to FMEA’s
News

Open International returns to FMEA’s Energy Connections Conference to discuss how utilities can take their customer engagement strategies to the next level

This year’s FMEA Energy Connections Conference and Trade Show will take place on November 2-3, 2022 in Orlando, FL, where industry experts will meet up for two days of discussions and presentations about the energy utility space. During the conference, Open International will talk about how utilities can incorporate advanced technologies to enhance their customer satisfaction.

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Industry articles

Manage Non-Revenue Water Successfully with Smartflex

To reduce Non-Revenue Water (NRW) levels that can be caused by factors such as meter inaccuracy, leaks, or even theft, water utilities must have technological tools that allow them to have adequate control of their decisions through real-time data support. With Smartflex, a software solution that helps water companies face NRW challenges, these utilities will be able to achieve increased profits and greater cost-efficiency.

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Industry articles

Empower your Workforce Capabilities with the Modern Solution, Smartflex

As utilities become more digital and they begin to incorporate complex systems into their operations, they must invest in innovative technologies that helps guide their users when learning to use the software. Digital adoption platforms are an excellent tool for companies that want to enhance their user’s skills and therefore achieve better results with their commitment to their customers and their company. All of this is possible with Smartflex, a modern solution that has already integrated this type of technology and is ready to go.

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Industry articles

Be at the forefront of cloud computing with Smartflex

Cloud computing is a digital transformation enabler which comes in three different service models to suit the needs of every business. This technology allows companies to offer secure and reliable solutions and services. With Smartflex, a modern cloud-based CIS solution, utilities can obtain the benefits of cloud computing and gain more flexibility, scalability, and business continuity in their company operations.

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Industry articles

Tackle all of your AMI challenges with Smartflex

As a utility, having AMI infrastructure brings many benefits to your business. However, its deployment presents significant challenges that must be addressed. To successfully introduce smart meters to their customers, service providers should consider adopting a modern system that allows them to face every challenge in acquiring this technology.

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Recursos - Resources
Videos

Proactive interactions clip 2 | OPEN

In the hyper-connected world we live in, customers continue to expect more from their service providers. For example, it is no longer impressive for a utility company to reach out to customers to tell them they missed a payment.

Read More »
Recursos - Resources
Videos

Proactive interactions clip 1 | OPEN

As technology has evolved, the world has become more globalized, and people have easy access to all kinds of information. This causes an increase in expectations on how service providers are communicating with their customers.

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