Open International, a leading software provider for utility and telecommunication companies, is pleased to announce the successful deployment of the Open Smartflex solution to support customer care and billing processes for the new Fort Collins Connexion broadband services.
Open worked hand-in-hand with the Fort Collins Utilities’ team to implement the solution in less than one year. Open Smartflex is a holistic solution which combines the Customer Information System (CIS) and Operations Support System (OSS) into a single platform. In this first stage of Fort Collins project, the Open Smartflex solution supports broadband, cable TV, and telephony services, with plans in the near future for the solution to also provide support to the rest of utility’s traditional services that include electricity, water, wastewater, and stormwater.
“Open International has been one of our most important partners on this project; they´ve provided us with a new Customer Information and Billing system that will help us deliver premier customer-focused services”,
said Darin Atteberry, City Manager of the City of Fort Collins, during the Connexion Launch Party, held August 29th.
For Open, this is an important milestone in the North American expansion and it marks the start of many successful projects in the United States. William Corredor, CEO of Open, states:
“We are proud to work with the City of Fort Collins during this exciting time of transformation and growth. We look forward to helping Fort Collins Utilities continue to provide exceptional customer service for its utilities customers and deliver the benefits of high-speed internet to this vibrant community”.