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Open International revealed how to strengthen your utility’s CX with Artificial Intelligence at the TPPA 2022 Annual Meeting
The Texas Public Power Association Annual Meeting took place on July 25-27, 2022, in Austin, TX. Open International brought in two speakers to discuss how in order to improve their CX, utilities can implement a CIS solution enriched with artificial intelligence and business rule engine components. They demonstrated how conversational tools work with a modern CIS and how utilities can exceed their customers’ expectations.
In the age of digital technologies, companies that go beyond one-way notifications are more valued by their customers. During this year’s CS Week, one of the most important events for North American utilities, Open International introduced proactive digital interactions, the latest innovation of its solution, Open Smartflex, aimed to transform utilities’ customer service strategies.
Promoting gender equality within organizations requires more than a declaration of good intentions in March. Open International works every day in favor of equal opportunities and has managed to increase the participation of women in their organization by 20% in the last two years.
This year’s 46th CS Week Conference will take place from May 2-6th in Phoenix, AZ where utility professionals and leading vendors will meet to network and learn about the upcoming opportunities that the industry has to offer.
Open International has been submitted as part of the Frost and Sullivan’s Frost Radar™: Digital Platforms for Electric Utility and Energy Retail Customer Care and Engagement.
Open International reveals how Artificial Intelligence can transform utilities’ Customer Experience at FMEA’s Energy Connections Conference
The FMEA Energy Connections Conference and Trade Show will take place on November 3-4, 2021 in Orlando, FL, where professionals from all over the industry will come together to share their knowledge and experiences in the electric utility business.
During CS Week, Open International will tackle the ideas of customer journeys and digitalization strategies, turning utilities into successful customer experience-focused organizations.
Efigas and Open International’s digital transformation story was presented at Cloud for Utilities Summit 2021
Efigas have been able to face the operational challenges arising from the pandemic, while also strengthening their customer service and billing operations with Open Smartflex’s cloud solution
The state-owned company will manage its business processes under the cloud operation model of Open Smartflex, Open International’s software solution.
Open International joins the Florida Municipal Electric Association in supporting the Florida public power community
Open International will be participating in the FMEA to share its experience supporting the customer service and billing processes of utilities.
Gasnorp has started its early operation in the Peruvian region of Piura with the support of Open Smartflex
Gasnorp, a subsidiary of Promigas, undertook the challenge of deploying its distribution operations in the provinces of Piura, Talara, Sullana, Paita and Sechura.
Open International and Paymentus are joining forces to deliver unique customer experiences for utilities
This dynamic duo is working together to improve the way customers interact with their utilities and facilitate the way they pay their bills.
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