Open International has been submitted as part of the Frost and Sullivan’s Frost Radar™: Digital Platforms for Electric Utility and Energy Retail Customer Care and Engagement.

Efigas have been able to face the operational challenges arising from the pandemic, while also strengthening their customer service and billing operations with Open Smartflex’s cloud solution

The state-owned company will manage its business processes under the cloud operation model of Open Smartflex, Open International’s software solution.

Open International will be participating in the FMEA to share its experience supporting the customer service and billing processes of utilities.

Gasnorp, a subsidiary of Promigas, undertook the challenge of deploying its distribution operations in the provinces of Piura, Talara, Sullana, Paita and Sechura.

This dynamic duo is working together to improve the way customers interact with their utilities and facilitate the way they pay their bills.

Open International has installed 343 solar panels, with the capacity to produce 110 kw of clean energy, to help run their development center.

In a world that is always changing, utilities are looking for new ways to provide superior and relevant customer experiences.

The implementation of Open’s cloud-based solution will enable Tualatin Valley Water District and Clean Water Services to focus on their core business.

By teaming, IBM and Open International will work to transform workflows in utilities by bringing additional AI functionalities.