CSWEEK
Empower Your CX, Workforce And Business
Are you ready to revolutionize your customer operations?

Breaking boundaries: A Single Approach to Customer and Employee Experience with Smartflex

Nowadays, utilities need to think of new and efficient ways to improve their customer satisfaction. One way to do so is by improving both customer and employee experience.; this blend is known as “Total Experience”. Smartflex, Open’s next-generation CIS solution, is loaded with game-changing innovations aimed at providing utilities with technological tools that enable them to embrace a Total Experience approach.

Transforming Utilities’ Customer Service: The Power of Integrating Smartflex with ChatGPT

The utility industry is witnessing a transformative revolution as advanced technologies continue to reshape its landscape. One such groundbreaking integration is the fusion of utility software’s with Artificial Intelligence (AI). By harnessing the power of AI, utility companies can unlock unprecedented opportunities to optimize operations and enhance customer experiences.

Potencia tus estrategias de CX & EX con la plataforma de DCX

Empower your CX & EX strategies with Smartflex’s DCX Platform

Customers and employees expect more from their service providers and employers. From a customer’s perspective, they want a trusted ally that guides them to improve their usage behavior, offers updated information and tips, understands their specific demands, and provides proactive help.