The upcoming 47th CS Week Conference, scheduled to be held from May 2-5 in Charlotte, North Carolina, presents a golden opportunity for utility professionals and industry vendors to connect and stay informed about the latest trends and advancements. Notably, Open International, a leading software provider for utilities, will showcase how utilities can propel customer experience using ChatGPT, artificial intelligence tools and a truly 360 degrees solution.
About Open’s participation in CS Week 2023, Hernando Parrott, North America President of Open, commented:
"We are committed to providing cutting-edge solutions to meet the utility’s needs. We are excited to head to Charlotte and show how our product using ChatGPT and Artificial Intelligence can improve dramatically your customer’s experience and efficiency."
Smartflex is a cutting-edge utility billing system that integrates a modern cloud CIS solution with managed services and digital tools that improve both customer and employee experiences. With Smartflex, utilities can stay focused on improving their customer operations and serving their community better, while Open’s experts take care of the rest. The solution comes equipped with unparalleled features such as its state-of-the-art artificial intelligence capabilities, which enable utilities to gain valuable insights, personalize interactions, and engage customers across multiple channels. With Smartflex, utilities can view their customers from a 360-degree perspective, providing a deeper understanding of their needs and preferences. In addition, Smartflex offers impressive speed, flexibility, and agility, allowing for improved efficiency and reduced operational costs. Utilities can also swiftly respond to regulations and market challenges, thanks to the platform’s advanced technology and robust features. Overall, Smartflex is the perfect tool for utilities looking to boost customer satisfaction and stay ahead of the competition.
At the upcoming event, Open will also be unveiling its new brand image to the US market, showcasing a fresh and cleaner visual identity that reflects the company’s core values. This new look reflects Open’s identity as a friendly and innovative brand that delivers positive outcomes for both customers and prospects.
Regarding this brand refresh, Jesus Sanchez, CMO of Open, stated,
Make sure to attend CS Week and stop by Open International’s booth (#517) to learn more about their innovative solution and how they can benefit your organization.