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Open International and Cityworks come together to transform utilities’ customer experience

Open International is excited to share that they are collaborating with Cityworks in their project with Tualatin Valley Water District (TVWD). Earlier this year, Oregon’s second-largest water utility began operations with its new cloud-based solution, Smartflex. This state-of-the-art software was implemented to improve billing processes and support a digital, multi-channel customer experience. As part of this transformation process, Smartflex has integrated with Cityworks to deliver a world-class experience to the community.

Open International and Cityworks come together to transform utilities’ customer experience

CityWorks, a Trimble Company, is a GIS-centric solution focused on providing technology that helps organizations maintain smart, safe, and resilient communities. With an array of solutions, Cityworks’ focus is to help organizations streamline their public asset management and community development workflows. At TVWD, they were able to do just that. Cityworks provided the necessary innovative dashboards, work orders, mobile applications, and more, to improve their operations.

Open International is a leading technology provider that focuses on helping telecommunication and utility companies meet their business goals and implement innovative business strategies. Through their collaboration with Cityworks, they are providing utilities with innovative and cutting-edge solutions to improve their CIS and workforce management capabilities. We hope to continue working with Cityworks in future projects to successfully transform business processes.

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Smartflex is a modern cloud CIS solution with a flexible and holistic approach.


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