Resources

RESOURCES

Be up to date with our most relevant posts and articles in a single place

Whitepapers

Smart Metering Whitepaper

Knowing the benefits and challenges that imply the implementation of this technology as well as the tools that facilitate its use, is vital to maximizing the return on investment.

Read More »
More connected than ever forum
News

More connected than ever forum

Open was invited to participate in the “More connected than ever” Forum, an event led by the Ministry of Information Technology and Communications MinTic, Fedesoft and Diario La República. The Forum organizers chose Open for its great contribution to the software industry in the region.

Read More »
Open | Software solutions for utility companies
News

New Partnership: Milestone Utility Services

Milestone’s seasoned technical, functional and financial experts have helped U.S. and Canadian electric, gas and water complete end-to-end CIS upgrades, data migration projects, business process optimizations, application maintenance, technology upgrades, and other solution delivery services since 2002.

Read More »
servicios-prepago
Industry articles

The Key for Effectively Managing Prepaid Services

To offer prepaid utility services effectively, providers must work with a highly-developed technological solution which is tailored specifically to the unique conditions of their industry. Prepayment is a commercial strategy which allows the use of services to more closely match the economic capacity of consumers. This model is believed to have started in South Africa in the 80’s, however it has since expanded into other countries such as the United States, the United Kingdom, Argentina, Colombia, Australia and the Philippines.

Read More »
nrw-strategy
Industry articles

Non-revenue water management, reaching the economic optimum

Water utility companies are facing intense pressure today from both internal and external factors. Regulations related to resource conservation are getting stricter, consumers are increasingly more conscious about conservation and utility companies are expected to become increasingly efficient. Because of this pressure, water utilities must change the way they operate and seek new solutions to optimize their operations. A key driver of operational efficiency is the reduction of non-revenue water (NRW), as it is a problem which reduces revenue and

Read More »
subscription
Industry articles

How subscriptions are shaping the retail industry

Compared to the traditional model, sales-by-subscription offers nine times faster growth for the retail business, thanks to the creation of long-term relationships that provide the opportunity to obtain continuous sales. The modern customer seeks to obtain a wide variety of products and services in an immediate, efficient and safe manner; they often wish to make their purchase online and expect a range of possible payment options. The massive use of the internet in everyday life has transformed the behavior of

Read More »
utilities-dejavu
Industry articles

Utilities Evolution – Déjà vu

Energy, gas and water service providers are currently facing challenges similar to what telecommunications companies encountered several decades ago, ranging from the integration of the latest smart devices, the focus on improving the customer experience, giving relevance to every interaction, addressing requests in a timely manner, and giving customers the opportunity to view their consumption in real time. Looking back on the evolution of telecommunications companies over the  last 40 years, which involved both technological as well as cultural shifts—from

Read More »
Whitepapers

Cloud computing Whitepaper

Cloud Computing has positioned itself as a key technology for the efficient use of the technological infrastructure and the reduction of IT costs…

Read More »
Field Service Customer Experience
Industry articles

The critical role of field service in improving the customer experience

Customer experience has become a cornerstone of business performance due to the high cost of customer churn; with field service being a critical component of this experience. Every interaction is an opportunity to shape a customer´s perception, so a top performing company must drive satisfaction in its field service to set a precedent for the entire customer journey. Customers are nothing like what they used to be decades ago. Starting in 1990, when we entered the age of information, there

Read More »
Open 30 años
News

Open, innovating over the past 30 years

Open, one of the leading providers of technological solutions for the utilities and telecommunications industries inaugurates its new Innovation and Development Center in Colombia, honoring its 30th anniversary. Since 1987, Open has provided technological solutions to help utilities and telecommunications companies achieve their business goals and evolve with the needs of the market. Open Smartflex, its product, has been implemented in 70 companies in over 18 countries. More than 40 million invoices are issued monthly through Open Smartflex. This vast

Read More »

Let us show you how we can help improve your company's performance

Your business, Empowered