Be up to date with our most relevant posts and articles in a single place
Open was invited to participate in the “More connected than ever” Forum, an event led by the Ministry of Information Technology and Communications MinTic, Fedesoft and Diario La República. The Forum organizers chose Open for its great contribution to the software industry in the region.
Milestone’s seasoned technical, functional and financial experts have helped U.S. and Canadian electric, gas and water complete end-to-end CIS upgrades, data migration projects, business process optimizations, application maintenance, technology upgrades, and other solution delivery services since 2002.
To offer prepaid utility services effectively, providers must work with a highly-developed technological solution which is tailored specifically to the unique conditions of their industry. Prepayment is a commercial strategy which allows the use of services to more closely match the economic capacity of consumers. This model is believed to have started in South Africa in the 80’s, however it has since expanded into other countries such as the United States, the United Kingdom, Argentina, Colombia, Australia and the Philippines.
Water utility companies are facing intense pressure today from both internal and external factors. Regulations related to resource conservation are getting stricter, consumers are increasingly more conscious about conservation and utility companies are expected to become increasingly efficient. Because of this pressure, water utilities must change the way they operate and seek new solutions to optimize their operations. A key driver of operational efficiency is the reduction of non-revenue water (NRW), as it is a problem which reduces revenue and
Compared to the traditional model, sales-by-subscription offers nine times faster growth for the retail business, thanks to the creation of long-term relationships that provide the opportunity to obtain continuous sales. The modern customer seeks to obtain a wide variety of products and services in an immediate, efficient and safe manner; they often wish to make their purchase online and expect a range of possible payment options. The massive use of the internet in everyday life has transformed the behavior of
Energy, gas and water service providers are currently facing challenges similar to what telecommunications companies encountered several decades ago, ranging from the integration of the latest smart devices, the focus on improving the customer experience, giving relevance to every interaction, addressing requests in a timely manner, and giving customers the opportunity to view their consumption in real time. Looking back on the evolution of telecommunications companies over the last 40 years, which involved both technological as well as cultural shifts—from
Customer experience has become a cornerstone of business performance due to the high cost of customer churn; with field service being a critical component of this experience. Every interaction is an opportunity to shape a customer´s perception, so a top performing company must drive satisfaction in its field service to set a precedent for the entire customer journey. Customers are nothing like what they used to be decades ago. Starting in 1990, when we entered the age of information, there
Open, one of the leading providers of technological solutions for the utilities and telecommunications industries inaugurates its new Innovation and Development Center in Colombia, honoring its 30th anniversary. Since 1987, Open has provided technological solutions to help utilities and telecommunications companies achieve their business goals and evolve with the needs of the market. Open Smartflex, its product, has been implemented in 70 companies in over 18 countries. More than 40 million invoices are issued monthly through Open Smartflex. This vast
Let us show you how we can help improve your company's performance
Your business, Empowered