INSIGHTS
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Open International and its Utility Billing System receives reliability certification for its cloud services
True to its commitment to offering comprehensive, secure, and reliable utility billing solutions and services to the market, Open conducted the attestation process for the internal control processes involved in the provision of Smartflex service in SaaS mode, granted by KPMG Advisory, under the internationally recognized auditing standard: SSAE 18 – SOC 2.
Open International to Showcase Future Technology Simplifying Utility Companies’ Operations at CS Week
At CS Week, Open International will host a series of activities aimed at immersing attendees in cutting-edge innovations shaping the US utilities sector. Attendees will have the opportunity to engage with Open’s team of experts and experience firsthand how Smartflex can revolutionize their operations.
2023 Open International Highlights
These are the result of our commitment to providing superior service to our clients and supporting them in their technological evolution.
Open International Discusses Cutting-Edge AI Solutions for Utilities at APPA’s Customer Connection Conference
Open International, a forefront software provider specializing in utility companies proudly participated in the American Public Power Association’s (APPA) Customer Connection Conference held on November 13th in San Antonio, Texas. The event brought together industry leaders and innovators to explore the latest advancements and strategies in the utility sector.
Open International addressed the transformation of customer experience at FMEA’s Energy Connections Conference
With the aim of highlighting advancements in the public utilities industry, where artificial intelligence (AI) has emerged as a crucial pillar in the pursuit of excellence, Open International led a presentation at the Florida Municipal Electric Association’s (FMEA) Energy Connections Conference held on November 8th in Orlando, Florida.
Open International Set to Share AI Insights at APPA’s Customer Connections Conference
Open International will be actively engaged in discussions centered around the pivotal role of artificial intelligence (AI) in revolutionizing the utilities industry. Juan Corredor, Chief Technology Officer (CTO) of Open International, will be a featured speaker at the event, presenting a comprehensive exploration of AI’s potential applications within the utility sector.
Open International to Discuss Enhancing Utilities’ Total Experience at FMEA’s Energy Connections Conference
In a rapidly evolving energy landscape, Open International is set to lead the conversation on transforming the utilities sector’s Total Experience. Join us at FMEA’s Energy Connections Conference for insightful discussions and groundbreaking ideas that promise to reshape the way we interact with energy services.
Open unveils two game-changing innovations in their cloud CIS: an embedded digital assistance tool and a ChatGPT integration, at CS Week 2023
Open International, returned to the event once again with the introduction of its latest innovations, Polaris and ChatGPT, which integrate with their CIS solution, Smartflex.
Open International Set to Showcase their 360 CIS platform and New Brand Launch at CS Week
Open International, a leading software provider for utilities, will be in attendance to showcase their specialized solution designed to propel utilities to the next level. This year, Open International’s focus will be on highlighting what utilities need to keep their operation customer-focused.
Tualatin Valley Water District boosts customer experience and simplifies bill payments with the help of Paymentus and Open International
By implementing Smartflex combined with Paymentus, TVWD, and CWS were able to enhance their customer bill-pay experience, offering their customers options including an online payment portal, agent-assisted channels, and customer communication options.
Open International and Cityworks come together to transform utilities’ customer experience
Open International is excited to share that they are collaborating with CityWorks in their project with Tualatin Valley Water District (TVWD) and Clean Water Services (CWS).
Open International returns to FMEA’s Energy Connections Conference to discuss how utilities can take their customer engagement strategies to the next level
This year’s FMEA Energy Connections Conference and Trade Show will take place on November 2-3, 2022 in Orlando, FL, where industry experts will meet up for two days of discussions and presentations about the energy utility space. During the conference, Open International will talk about how utilities can incorporate advanced technologies to enhance their customer satisfaction.
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