Based on their ability to perform several activities automatically, virtual assistants will offer solutions to utility and telecommunications companies to deal with needs such as increasing workers efficiency, innovating in the execution of processes, and reducing customer service costs.
With Vital Signs, you can check the oil from the comfort of the driver´s seat, prevent problems before they occur, and make sure your engine is running smoothly.
Prepaid services in the electric utility industry have experienced a boom in recent years, driven by both the evolving demands of consumers and the growing pressure on utilities to drive greater operational efficiency by simplifying processes and minimizing the financial burden of uncollectible debt. Lear more at: https://www.openintl.com/prepaid-energy/
Get to know how a Customer Care Representative, a Field Service Representative and a Field Service technician interact with Open Smartflex.
Learn how our product, Open Smartflex, covers the core business processes for any Utility Service Provider from the point of view of the people that use it every day.
Manage the consumption of both smart and conventional meters. Easily detect deviations in consumption and generate verification orders to ensure the quality of the reading process.
Get a complete view of your customers’ information. Streamline your sale and post-sale processes using intuitive functionalities, preconfigured successful business practices, request generation, handling of claims, and complaints.
Define and manage activities for the different type of work orders and execute them easily with mobile devices. Control installations, preventive, corrective maintenance, fraud detection and inspections.
