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Closing this year’s first trimester, Chilquinta Energía S.A., a daughter company of the Sempra International Group, successfully implemented their new customer care and field service solution: Open Smartflex EnergyCIS. Chilquinta will now be able to seamlessly manage their customer care, sales, readings, billing, payment management, and collections from one integrated system. Using this solution, Chilquinta is confident it will strengthen its position as the market leader, having the ability to get closer to customers and execute processes more quickly. Chilquinta is using Open Smartflex to manage all of its subsidiaries in its Valparaiso, Maule, and Biobio regions.
Chilquinta will be able to manage their work orders in the field in real-time using mobile devices, which will improve field productivity. Work units will be able to schedule activities, plan routes, take readings, and communicate with dispatch on the fly. Managers are equipped with dashboards to measure the progress of field activities and the fulfillment of performance indicators.
Chilquinta Energía S.A. in Valparaiso was the last subsidiary in the group to finalize the implementation process, which was done directly with the Open International team. The project started in March 2015 with the implementation in Casa Blanca, followed by Litoral, Luz Linares, and Luz Parral. However, the objective was met when Chilquinta in Valparaiso, the substantially largest of the five companies, was successfully up and running. In total, these companies are providing services to over 720,000 subscribers.
Today, all of Sempra International’s subsidiaries in Chile are running their commercial and operation processes through Open Smartflex’s single, integrated solution. Now, they can begin to see the benefits of their new system and are able to provide even better service to their customers.