Verdantix 2026 Smart Innovators: Utility Customer Platforms

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Gartner® Market Guide for Utility CIS 2025

5 tips on how to choose the right CIS to enable smart metering

5 Tips On How To Choose The Right CIS to Enable Smart Metering

Tip #1:

Look for a CIS solution that includes an AMI Gateway and make sure that it is technology-agnostic as not to limit the range of vendors you can work with for the deployment.

Tip #2:

Search for a next-generation CIS with validating, estimating, and editing capabilities that can handle metering exceptions for large volumes of data.

Tip #3:

Look for a CIS that effectively integrates metering and billing processes to promptly detect errors and avoid customer claims.

Tip #4:

Consider a CIS which includes self-service portals and apps with dashboards and analytics that let customers monitor their usage and change their behavior to reduce their bill.

Tip #5:

To make sure you get the most out of your AMI deployment, focus on finding a CIS that can turn massive meter data into actionable information with data analytics.

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The Unified Customer Operations Platform

Smartflex is a unified customer operations platform for energy, water, gas, and telecommunications providers. It connects customer information, billing, self-service, meter data, and field operations in one platform, helping utilities simplify complexity, improve efficiency, and deliver better customer experiences. With embedded AI and native integration, Smartflex enables smarter operations, faster service, and long-term business agility.

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