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Understanding the Customer Journey is the most important part of the CX strategy
The customer journey is defined as a series of interactions between a customer and a company that occur as the
Busting myths: 3 truths about the Customer Journey for Utilities
Companies across the board are increasingly looking to improve Customer Experience (CX), given its effect on key indicators.
5 tips on how to choose the right CIS to enable smart metering
1. Look for a CIS solution that includes an AMI Gateway and make sure that it is technology-agnostic as not
11 reasons why Smartflex is the best option to streamline your billing processes
Know the reasons why Smartflex is the best option to streamline your billing processes
Operate efficiently and enhance your business capabilities with Open’s cloud offering
Companies have already demonstrated the business case for cloud solutions and are now enjoying reduced costs and an enhanced ability
What to do when billing issues occur
Utilities need to reduce billing errors in order to avoid reprocessing invoices and compromising customer service.
